Mbasa N

Incompetence

i am hear to express my concern on the waiting period of the claim that i sent in on the 7 Jan 2026 then were then told the turn around time would be 60 days. i then did a follow up in march i was told that the account was with the ***** department but when i ask why is the claim with ***** is their any documents they would like to be resent they told me that i should wait. In May i went again, i was told that it is still with *****. when i request the tracking documentation i then discovered that the claim was sent on the 15 January and the claim have been with the ***** department since 27 January. Their is no communication in between they called once they did not get hold of me they mentioned they will call the following day they never did the incompetence from their staff when asking question on the head office in cape town they tell you i can wait up to 2year when i ask why nothing the explaining was not clear and they told they have 2 agents working for the inter ***** department. They told me the claim is way too old however i was not aware in regards with claim now am not sure if that saying means am not applicable to get my benefits.