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austin B

Active since May 2026

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3 months ago

Unacceptable Service, False Promises & Delays – Jocks Autobody & Dent Removers

I am extremely dissatisfied with the service I have received from Jocks Autobody & Dent Removers. From the beginning, there has been a consistent pattern of delays, poor communication, and misleading information regarding the progress of my vehicle repairs. On 08 May 2026, I visited your workshop and found that no work had been done on my vehicle. After escalating the matter to management, I was promised that my car would be prioritised and even worked on over the weekend. This promise was not honoured. On 11 May, I was informed that my vehicle was going for paint preparation, only to later discover that no work had actually been done for several days. This clearly shows misrepresentation of progress. I was then promised that my vehicle would be ready by Friday. Once again, this commitment was not met. I am now being told that the vehicle will only be ready on 19 May, which is yet another delay. Additional concerns: I was asked to pay for fuel added to my own vehicle while it is under your control There has been a complete lack of consistent and honest communication I have suffered financial loss due to being unable to use my vehicle When I demanded answers, the situation escalated and I was threatened with security and police involvement This level of service is completely unacceptable. As a customer, I expect honesty, transparency, and professionalism — none of which have been demonstrated in this case. I have lost trust in your ability to manage repairs effectively and to communicate honestly with clients. I expect: Immediate completion of my vehicle without further delays Accountability for the repeated misinformation provided Consideration for the inconvenience and financial loss caused This experience has been frustrating and disappointing, and I will continue to escalate the matter until a fair resolution is reached.

0 replies

3 months ago

I am formally raising a serious complaint against Auto & General Insurance and their appointed repairer, Jocks Autobody & Dent Removers, due to ongoing delays, misrepresentation, and the financial loss I have suffered. My vehicle has been in for repairs

Formal Complaint: Financial Loss, Misrepresentation & Unacceptable Treatment – Auto & General / Jocks Autobody

2 replies

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