Tshidi M

Suspicious Co-Payment

Very disappointed with my experience at Arwyp. We came in seeking assistance and a referral for a child’s admission last week while covered by medical aid, only to be told that a co-payment of over R14 000 was required upfront. What concerns me most is the lack of consideration for families who simply do not have that kind of money immediately available, especially in situations involving a child’s health. It was stressful, discouraging, and honestly felt inhumane to be placed in that position despite having medical aid. Hospitals should communicate costs transparently and handle patients with empathy and dignity. This has never happened before as I was once a patient at this hospital. I hope management reviews these practices and improves how families are treated during medical emergencies. The guy that assisted us was very helpful though.