Jani G

Cancelled After Missed 75day Delivery Deadline — No Refund Received

I placed and paid for a furniture order with Lifestyle Home on 9 January 2026. According to their own terms and conditions, delivery should occur within 55–75 working days. As of 13 May 2026, approximately 83 working days had passed since payment. Communication throughout this process has been extremely poor. My messages and follow-ups were largely ignored, and I only managed to receive a response when I approached them as if I wanted to make a new purchase. Delivery was only attempted after the maximum 75 working day period had already lapsed. I therefore cancelled the order in terms of clause 9.2 of their terms and conditions, which states that where delivery does not occur within 55–75 working days, the customer is entitled to cancel and receive a full refund within 7 working days. Despite this: - delivery was still pushed after cancellation, - repeated phone calls were made despite my request for written communication only, - and I was informed that a 50% handling fee may apply, despite the cancellation arising from their failure to deliver within the agreed timeframe. The additional 7 working day refund period has now also lapsed without my refund being processed. At this stage the matter has been escalated via my bank, the Consumer Goods and Services Ombud, and the National Consumer Commission. Based on this experience, I have unfortunately lost confidence in the company and would not feel comfortable recommending or associating my business with them.