Thabo K

Appalling and no sense of agency from SADV

I am writing to express my profound dissatisfaction with the service I have received from SADV purely appalling. Over the past several weeks, I have experienced persistent connectivity issues that have severely disrupted my business operations, despite having paid in full for a service that has proven unreliable and inconsistent. The lack of accountability, urgency, and effective communication from your support team has been deeply frustrating. I have received repeated apologies, yet no meaningful resolution has been provided. At this stage, the responses appear recycled rather than substantive, while the actual problems remain unresolved. The connection has now ceased functioning entirely. A company’s conduct is ultimately a reflection of its leadership. Venita Engelbrecht, as Managing Director, I urge you to consider whether this level of service reflects the standards SADV claims to uphold. Public reviews and customer complaints suggest this is not an isolated incident, but rather a recurring pattern of poor service delivery and inadequate customer support. SADV has failed to provide the reliable internet service I paid for, leaving my business without stable connectivity for weeks. Apologies do not restore WiFi, recover lost productivity, or reverse the financial impact caused by this ongoing failure. I paid for a functioning service not repeated apologies and empty assurances. At this point, this can no longer be dismissed as a minor technical issue. It reflects a broader failure in service delivery and customer care. From a customer’s perspective, it appears that urgency and accountability disappear the moment payment has been received. I require immediate action to restore a reliable connection, not further explanations, delays, or temporary reassurances. Until this matter is properly resolved, I cannot in good conscience recommend SADV to others. Fix the service. Stop wasting customers’ time.