Marilize B

Car Went In Running — Left With ECU Failure

I am extremely disappointed with the service and handling of my vehicle by Car Service City Linden Randburg. My vehicle was fully drivable when it was booked in for a routine service. The car was driven to the branch without any starting issues, and staff even drove the vehicle themselves for testing before any work was to be carried out. After agreeing on the work to be done, I later received a call stating that the vehicle would no longer start when they attempted to begin the service. I was informed multiple times that staff had repeatedly attempted to jump-start and push-start the vehicle without success. Following this, I requested a diagnostic report. During discussions with my father, staff also denied certain actions and gave conflicting explanations regarding attempts made on the vehicle. The matter was escalated to the complaints department, after which I received another diagnostic report completed two days later. The report stated that multiple electronic and communication-related fault codes were already present before work commenced and that these faults could lead to a no-start condition. However, this explanation does not change the fact that my vehicle arrived at the branch in working condition and was able to start and drive normally beforehand. I have since been left with a vehicle that no longer starts and now has serious electronic/ECU-related issues. An independent qualified person has also confirmed that the damage and resulting issues are consistent with improper handling and actions taken while the vehicle was in the branch’s care. I find it unacceptable that I entrusted my vehicle to Car Service City Randburg for a routine service and received it back in a far worse condition than when it arrived. Instead of accountability, I have experienced conflicting information, denial of responsibility, and ongoing inconvenience. I am requesting that Car Service City Randburg take responsibility for the damages caused and provide a proper resolution to this matter.