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Marike R
Active since May 2026
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1 reviews
alf duncan auctioneers
3 months ago
Extremely Poor Communication and Non-Payment
I am extremely disappointed with my experience with Alf Duncan Auctioneers. When it comes to collecting your items, they are incredibly quick, responsive and efficient. Arrangements were made promptly and my goods were collected without delay. Unfortunately, that is where the good service ends. My items were sold on 2 March 2026, and despite their stated policy that payment is made approximately 14 working days after the sale, I have still not received payment months later. I have sent multiple follow-up emails requesting clarity and payment updates, but communication has been terrible. Most emails are ignored, and when I do receive a response, I am simply told that someone will “follow up” — with no actual resolution. I have also requested to speak directly to the person responsible for payments or to management, and those requests have been ignored as well. It feels as though they are very eager to collect your property, but once they owe you money, they disappear. This entire experience has caused unnecessary stress and frustration, and I have now had to escalate the matter formally. I would strongly caution others to think carefully before consigning items with them.
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