Sihle T

Coricraft needs to shutdown!

I am extremely disappointed with the service received from Coricraft Springfield, Durban regarding a headboard purchased on 28 November 2025, which, to date, has still not been delivered — almost 6 months later. At the time of purchase, we were advised that the expected completion date would be February 2026 due to the December shutdown period, which we completely understood and accepted. However, from February onward, the experience has been nothing short of frustrating, unprofessional, and unacceptable. When I followed up in February, I was informed that the headboard had failed quality control due to damage and they were attempting to repair it. Shortly thereafter, on 23 February, I was advised that the fabric originally selected was no longer available and I was forced to either choose a new fabric or continue waiting indefinitely. In an effort to avoid further delays, I selected a new fabric immediately. Throughout March, repeated follow-ups yielded no concrete feedback other than vague statements that the headboard was “still in production.” In April, I was advised that the item would be completed by 16 April and would thereafter take approximately two weeks to arrive in Durban. Yet when I followed up again on 22 April, I was informed that they were still “waiting for the headboard.” At this stage, I requested escalation to management due to the ongoing delays, lack of accountability, and poor communication. Following a discussion with the manager, we were then given yet another completion date of 29 April 2026. Once again, no update was provided on the promised date, and when we followed up on 4 May, all we received was another apology for the “slight delay” — with still no confirmed delivery date or meaningful resolution. Waiting 6 months for a headboard is completely unreasonable. What is even more concerning is the complete lack of urgency, accountability, transparency, and proactive communication throughout this entire process. Customers should not have to continuously chase updates for an order that has already been paid for. I am appalled by the level of service received from Coricraft Springfield and would strongly caution others about the unrealistic lead times and poor customer experience we have endured.