Motheo M

Bad Customer Service

I wish to lodge a formal complaint regarding my experience at your Nesta Food store located at *****i Centre, Burgersfort, on the 5th of May 2025 Incident Details: On this date, I visited your store to enquire about products from one of your tellers. While I was speaking to the teller, a supervisor screamed at me from a distance in a loud and aggressive manner and used derogatory language towards me. This behavior was unprofessional, disrespectful, and created an environment of ************. I then attempted to lodge a formal complaint with the store manager. Instead of addressing my complaint within the store premises, the manager requested that we go outside to “record” the complaint. Feeling I had no other option at the time, I stepped outside with him. Once outside, the manager stated that he acts as both the store manager and the Human Resources representative, and that he has the authority to dismiss the teller who was assisting me. I viewed this statement as an ************ tactic intended to silence my complaint rather than resolve it. Impact: As a customer, I have the right to be treated with dignity and respect under the Consumer Protection Act 68 of 2008. The actions of your staff violated this right and left me feeling harassed, unsafe, and unwilling to return to your establishment. Requested Resolution: I request that Nesta Food: Conduct a formal investigation into the conduct of the supervisor and the store manager. Provide a written response outlining the disciplinary action taken against the staff members involved. Confirm what measures will be implemented to ensure customers are treated with respect and that complaints are handled professionally and safely within the store. Should I not receive a satisfactory response within 14 working days, I will escalate this matter to the Consumer Goods and Services Ombud and the National Consumer Commission for further action. I trust that Nesta Food takes customer service and staff conduct seriously and will address this matter with the urgency it deserves.