Bruno H

Disappointed - Crazy Plastics Village Mall

Bought a spin bucket ftom them 3 month sgo. They advertise amonst other things "durable handel" it was barely used maybe 8 times to mop an area of 20 square meter and the handel collapsed. I had the receipt, the original packing, the bucket, handel and the spare mop head that was never used and headed to their store Village Mall Hartebee****rt on 29 April 2026 at around 12h30. When I tried to return it. the cashier said she didn't think it would be a problem as it was obvious that it had barely been used. The manager however, said they only give a 7 day return policy. So on a "quality durable product" no guarantee. When I tried to explain she did not give me time to talk just kept saying store policy is 7 days over and over, then gave me the brush off and a VERY sarcastic "Have a good day" I asked to speak to her superior. She said contact head office. I asked whether it could be done in store as the product was for a nurse taking care of people with mental disabilities and had been a regular customer for 6 years. She said I can phone them myself, gave me a number on a piece of paper and walked away. I paid for the other items and tried calling the number ( 0118175372) 4 times 12h50 to 12h57 standing just outside the store but got no reply.