TONI G

Wimpy

I am very furious and disappointed at the service I've received at wimpy welkom goldfields mall. I rushed from the doctor, just want to order and leave. I arrived there 17:15 waiting for the lady to finish with the customer infront of her. I asked the lady that I just want to order but as take away. The waiter named Mapule or Mapuleng as per name tag, said they do not take orders again. So I've asked politely but its not even half past 5 as yet or 6 because according to the time you close at 6 only. She said as per manager instructions they do not take orders. So I asked if I may have head offices number? She advised she will call the manager. When the lady arrived, she asked how she can help me ,so I asked its not half past why can't I order and she was very surprised stating it might be the other manager. The other manager screamed from the back how can she help me, I asked her politely why are u screaming from there are u not going to come to the front and assist me. She flipped made a sound and came and I left because who wants food from such bad heart. I would understand if I could not sit in because its almost closing time. Order out will be acceptable. I never knew before closing time you can return your customers. According to my knowledge you help every last person nor the time. Customer service is one of the top priorities but some people can treat u like u sre a nothing. I've never in my wimpy visits recieved such bad service and bad attitudes because of time. We all are tired and some need to acknowledge people as said in thier interviews