Jeandre M

Days of Silence & Rude Service: Seeking AM5 Settlement (CRO 00093474)

Review: I am a builder in Krugersdorp and I am appalled by the service from Syntech Johannesburg. After waiting 7 days for a response regarding an incomplete RMA (CRO 00093474), I received a call today at 12:22 PM that was impatient and dismissive. The Facts: Incomplete Product: Syntech returned an ASRock HDV board in my old MSI box with NO I/O shield and NO M.2 *****. The system is physically unusable. Inferior Substitute: They provided a lower-spec board with budget features compared to the MSI Pro Max II I originally purchased. Total Failure of Service: I originally accepted a cheaper board to be helpful to Syntech, but after being ignored for a week and then treated poorly on the phone, I am no longer settling for a "fix" on this platform. My Final Demand: Because Syntech has fundamentally breached the CPA and destroyed the resale value of my kit, I am no longer accepting a B450 replacement. I am seeking a commercial settlement for an entry-level AM5 platform (CPU, Motherboard, and RAM) to resolve this once and for all. Please have a manager call me at 069 822 7744 to resolve this today. If not, I am proceeding to the Small Claims Court on Tuesday morning.