Amanda M

Unauthorized electricity deduction

Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Metermate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metermate, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Metermate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights