Meter Mate
Claimed Business
|1.5|12 Reviews (last 12 months)|This business does not respond to reviews
Meter Mate
Claimed Business
|1.5
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Meter Mate is facing significant customer dissatisfaction across its prepaid electricity and utility services. Customers consistently mention issues with purchased units not reflecting accurately, unreachable contact numbers, and unresolved technical errors such as PLC faults. A recurring theme is frustration with call centre agents described as unprofessional, with promised callbacks rarely materialising. Concerns around transparency, billing fairness, and service fees feature prominently. Amid the negativity, isolated praise emerges for individual agents who go the extra mile to resolve complex meter issues efficiently.
Performance(last 12 months):
Trustindex Rating
2.4TrustIndex
2.4
Review Distribution
1.5|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 07:24
Unauthorized electricity deduction
Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Metermate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metermate, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Metermate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights
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Anonymous
1 reviews | Active since Jan 2020
24 Apr 2026, 07:24
Unauthorized electricity deduction
Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Metermate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metermate, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Metermate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights
0
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 04:28
Unhappy Customer
Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Meter mate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metamed, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Meter mate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights ( fluerhof)
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Anonymous
1 reviews | Active since Jan 2020
20 Apr 2026, 04:28
Unhappy Customer
Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Meter mate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metamed, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Meter mate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights ( fluerhof)
0
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 09:05
*******ion
Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Meter mate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metamed, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Meter mate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 09:05
*******ion
Dear Hello Peter I am writing to formally lodge a complaint regarding serious concerns about the handling of prepaid electricity within our complex, specifically involving Meter mate and the trustees. It has come to our attention, over an extended period, that there may be ongoing irregularities in the allocation and management of electricity units purchased by residents. Despite residents making full payments for electricity through Metamed, the units received do not appear to correspond with the amounts paid. This has raised significant concern among residents. We have previously brought this matter to the attention of meter mate; however, no corrective action has been taken. This issue has now persisted for approximately two years without resolution. The continued lack of transparency and accountability has led to a loss of trust and growing frustration within the community. There is a strong concern that there may be collusion between Meter mate and the trustees, resulting in residents not receiving the full value of the electricity they purchase. While we understand the seriousness of such allegations, the ongoing discrepancies and failure to address them necessitate urgent intervention. We therefore request the following: - A full and transparent audit of all electricity purchases and allocations over the past two years. - A detailed reconciliation of payments made versus units issued to residents. - Immediate corrective measures to ensure accurate allocation of electricity going forward. - A formal response outlining the steps that will be taken to investigate and resolve this matter. Should this matter not be addressed promptly, we will have no option but to escalate it to the relevant regulatory authorities for further investigation. We trust that this issue will be treated with the urgency and seriousness it deserves. Regards Emnandi heights
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 17:01
****MERS4REAL🤞🤞🤞
They don't even deserve the 1 star. Bought units & I got 1000 units with numbers 12345678 repeated and written TEST UTILITY. Called I couldn't load them. Was told I punched in wrong meter no. Fine, than you guys return the units since the "wrong meter number" won't get them. They say, no it will be a loss to us, HOW WHEN NO ONE IS ABLE TO USE THOSE UNITS, LIKE THEY ARE FLOATING!!! OK, get me the contact of that meter no. No, we don't know them they are not on our scheme 😏like how when our meter numbers are just different by the last digits. No, we can't help, we don't know them case close.Also I didn't even know R500 voucher gives you 1000 units actually as per sms of units numbered 1234567890 I got. So we are being ****med really . So now I am stuck with units that don't work for me and I can't trace the owner of meter so I can give them 1000 units I have 🤣😂🤣😂lucky guy.
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Anonymous
1 reviews | Active since Jan 2020
12 Mar 2026, 17:01
****MERS4REAL🤞🤞🤞
They don't even deserve the 1 star. Bought units & I got 1000 units with numbers 12345678 repeated and written TEST UTILITY. Called I couldn't load them. Was told I punched in wrong meter no. Fine, than you guys return the units since the "wrong meter number" won't get them. They say, no it will be a loss to us, HOW WHEN NO ONE IS ABLE TO USE THOSE UNITS, LIKE THEY ARE FLOATING!!! OK, get me the contact of that meter no. No, we don't know them they are not on our scheme 😏like how when our meter numbers are just different by the last digits. No, we can't help, we don't know them case close.Also I didn't even know R500 voucher gives you 1000 units actually as per sms of units numbered 1234567890 I got. So we are being ****med really . So now I am stuck with units that don't work for me and I can't trace the owner of meter so I can give them 1000 units I have 🤣😂🤣😂lucky guy.
0
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 15:33
Appreciation
After moving in to my new place I was struggling with my meter number,I called on the 2nd and again on the 17th,they couldn't help me both agents i spoke with,long waits on the calls and still my issue wasn't resolved.Until on the 24th I called the lady was assisting me was very kind and she went extra mile to help me, she resolved my issue in one day,her name was ALICIA. ALICIA sweet darling thank you so much for your help,she cares about her clients and she's hands on,that girl is a hardworker and she deserves a raise really...God bless your beautiful soul sweet darling...
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 15:33
Appreciation
After moving in to my new place I was struggling with my meter number,I called on the 2nd and again on the 17th,they couldn't help me both agents i spoke with,long waits on the calls and still my issue wasn't resolved.Until on the 24th I called the lady was assisting me was very kind and she went extra mile to help me, she resolved my issue in one day,her name was ALICIA. ALICIA sweet darling thank you so much for your help,she cares about her clients and she's hands on,that girl is a hardworker and she deserves a raise really...God bless your beautiful soul sweet darling...
0
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2025, 13:55
Meter Mate....
This company has an utter disregard for their clients and they have no proper means to contact them.We have unable to purchase prepaid electricity vouchers online on banking apps and at physical brick and mortar outlets and this has been going on since Friday the 10 October 2025 until today 14 October 2025 this company remais unreachable on their listed contacts...
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Anonymous
1 reviews | Active since Jan 2020
14 Oct 2025, 13:55
Meter Mate....
This company has an utter disregard for their clients and they have no proper means to contact them.We have unable to purchase prepaid electricity vouchers online on banking apps and at physical brick and mortar outlets and this has been going on since Friday the 10 October 2025 until today 14 October 2025 this company remais unreachable on their listed contacts...
0
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