Phoebe B

Mahindra in louis Trichardt that cant do their work

Good day I have quite a big complaint and am really unsatisfied to say the least with the service i have been receiving On 26/03/2025 I took my vehicle in for its 10000km service and complained of a shudder in my brakes and metal on metal when i brake The lady told me i need to pay for it out of pocket, so i paid it and replaced it again She told me i cannot claim for it under warranty I had the same exact problem on 22532km Where my brakes were shuddering and metal on metal again this was on 03/07/2025 Where i was advised again it can't be claimed under warranty and had to pay for it out of pocket once again I went back to them on the 23rd of march 2026 and told them i have having the exact same problem once again where my brakes are shuddering again and metal on metal ( a new lady this time) she advised they were supposed to put it under a warranty claim for and replace everything and make sure that everything is working She told me to wait for her to get back to me so that it can be replaced and everything under a warranty claim, it has been over a month we continue to follow up but nothing is coming from it I really find this unacceptable This is the 3rd time I need to replace my brakes etc I only have 1 vehicle and need to drive with it I need to go on a business trip at the end of this month and right now i cant due to my brakes I have spoken to the Mahindra help line about this aswell, in past week, I also messaged the BB Mount Fuji today to follow up regarding the brakes and I still have not received any answer from them, When I apply brakes it literally feels like the car is shaking apart from how bad the brakes are, This is the most terrible service I have ever had, from the start where the service adviser **** to me saying it cannot be done under warranty, till today where it has been almost a month and a half from when the current service advisor said she will put in a warranty claim for my brakes due to the negligence of the previous service advisor, I do not have another vehicle, even If I did I paid for a working car which is clearly not working if I have to replace my brakes and everything for the 3rd in 40000 km, I really hope this resolved quickly as I will not be held liable if something brakes further on the car or totally fails and it causes an accident, All of this could have been prevented if it was done properly the first time