Chané Prinsloo

Ford Credit Debiting Two Accounts for the Same Vehicle for 3.5 Years – No Accountability

I am extremely frustrated and disappointed with the service and handling of my case by Ford Credit. I traded in my vehicle for another car, expecting a smooth transition. However, after the first month, I noticed that both the old vehicle (which I had already traded in) and my new vehicle were being debited from my bank account every month. I immediately contacted Ford Credit to inform them that I no longer owned the traded-in vehicle. I was then sent from pillar to post, eventually being told to follow up with the dealership I traded the car into. Shockingly, I later discovered that this dealership had shut down due to *****, with those involved being arrested. I went to SAPS in Pinetwon and opened a case and received a docet number. I reported this back to Ford Credit, but they claimed there was “no evidence” or “proof” on their side. Despite raising the issue repeatedly, nothing was resolved, and I was forced to continue paying for a vehicle I no longer owned for three and a half years. Recently, the debit order for this vehicle suddenly stopped. When I contacted Ford Credit to find out why, I was told the car had been reposessed. This came as a complete surprise, as there had been no communication or resolution before this. After further follow-ups, the matter was escalated to their ***** department. Their response was completely unacceptable: they claim there is no fault on their side even though the same vehicle (with the same VIN number) was financed to another client while still being under my name — meaning they were collecting payments from both parties simultaneously. Now: - They refuse to return the vehicle unless R11 000 is paid to release the vehicle. - They are not communicating properly. - They are alleging that I sold the vehicle to another client — which is completely false. - They cannot provide any signed sales agreement or proof to support their claims. - All communication has now stopped after I requested documentation. - This situation is beyond unacceptable. I have been financially prejudiced for years, and Ford Credit has failed to take responsibility or provide any transparency. I am now seeking urgent resolution, full accountability, and reimbur*****t for the payments made on a vehicle I did not have in my possession. I strongly caution others to be extremely vigilant when dealing with Ford Credit.