Ford Credit
Unclaimed Business
|1|8 Reviews (last 12 months)|This business does not respond to reviews
Ford Credit
Unclaimed Business
|1
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemL
martin L
1 reviews | Active since Jan 2020
6 May 2026, 04:29
DEBIT ORDER INCOMPETANCE
I have change my debit order to new acc. I have mailed thru all dics to ford credit. needless to say. they couldnt shift my debit order. I try to pay it manual.Fird gave ne wrong bank details🫣.SO I AM STILL STRUGGLING TO OAY MY CAR. IF YOU DONT HAVE TO DO BUSS WITH FORD CREDIT I STRONGLY SUGGEST IT. I HAVE NEVER SEEN AN FSP SO UN PROFESSIONAL.AND THE STAFF SO IN COMPETANT.WISH I NEVER BOUGHT A CAR AT FORD CREDIT
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martin L
1 reviews | Active since Jan 2020
6 May 2026, 04:29
DEBIT ORDER INCOMPETANCE
I have change my debit order to new acc. I have mailed thru all dics to ford credit. needless to say. they couldnt shift my debit order. I try to pay it manual.Fird gave ne wrong bank details🫣.SO I AM STILL STRUGGLING TO OAY MY CAR. IF YOU DONT HAVE TO DO BUSS WITH FORD CREDIT I STRONGLY SUGGEST IT. I HAVE NEVER SEEN AN FSP SO UN PROFESSIONAL.AND THE STAFF SO IN COMPETANT.WISH I NEVER BOUGHT A CAR AT FORD CREDIT
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Chané Prinsloo
1 reviews | Active since Jan 2020
17 Apr 2026, 19:49
Ford Credit Debiting Two Accounts for the Same Vehicle for 3.5 Years – No Accountability
I am extremely frustrated and disappointed with the service and handling of my case by Ford Credit. I traded in my vehicle for another car, expecting a smooth transition. However, after the first month, I noticed that both the old vehicle (which I had already traded in) and my new vehicle were being debited from my bank account every month. I immediately contacted Ford Credit to inform them that I no longer owned the traded-in vehicle. I was then sent from pillar to post, eventually being told to follow up with the dealership I traded the car into. Shockingly, I later discovered that this dealership had shut down due to *****, with those involved being arrested. I went to SAPS in Pinetwon and opened a case and received a docet number. I reported this back to Ford Credit, but they claimed there was “no evidence” or “proof” on their side. Despite raising the issue repeatedly, nothing was resolved, and I was forced to continue paying for a vehicle I no longer owned for three and a half years. Recently, the debit order for this vehicle suddenly stopped. When I contacted Ford Credit to find out why, I was told the car had been reposessed. This came as a complete surprise, as there had been no communication or resolution before this. After further follow-ups, the matter was escalated to their ***** department. Their response was completely unacceptable: they claim there is no fault on their side even though the same vehicle (with the same VIN number) was financed to another client while still being under my name — meaning they were collecting payments from both parties simultaneously. Now: - They refuse to return the vehicle unless R11 000 is paid to release the vehicle. - They are not communicating properly. - They are alleging that I sold the vehicle to another client — which is completely false. - They cannot provide any signed sales agreement or proof to support their claims. - All communication has now stopped after I requested documentation. - This situation is beyond unacceptable. I have been financially prejudiced for years, and Ford Credit has failed to take responsibility or provide any transparency. I am now seeking urgent resolution, full accountability, and reimbur*****t for the payments made on a vehicle I did not have in my possession. I strongly caution others to be extremely vigilant when dealing with Ford Credit.
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Chané Prinsloo
1 reviews | Active since Jan 2020
17 Apr 2026, 19:49
Ford Credit Debiting Two Accounts for the Same Vehicle for 3.5 Years – No Accountability
I am extremely frustrated and disappointed with the service and handling of my case by Ford Credit. I traded in my vehicle for another car, expecting a smooth transition. However, after the first month, I noticed that both the old vehicle (which I had already traded in) and my new vehicle were being debited from my bank account every month. I immediately contacted Ford Credit to inform them that I no longer owned the traded-in vehicle. I was then sent from pillar to post, eventually being told to follow up with the dealership I traded the car into. Shockingly, I later discovered that this dealership had shut down due to *****, with those involved being arrested. I went to SAPS in Pinetwon and opened a case and received a docet number. I reported this back to Ford Credit, but they claimed there was “no evidence” or “proof” on their side. Despite raising the issue repeatedly, nothing was resolved, and I was forced to continue paying for a vehicle I no longer owned for three and a half years. Recently, the debit order for this vehicle suddenly stopped. When I contacted Ford Credit to find out why, I was told the car had been reposessed. This came as a complete surprise, as there had been no communication or resolution before this. After further follow-ups, the matter was escalated to their ***** department. Their response was completely unacceptable: they claim there is no fault on their side even though the same vehicle (with the same VIN number) was financed to another client while still being under my name — meaning they were collecting payments from both parties simultaneously. Now: - They refuse to return the vehicle unless R11 000 is paid to release the vehicle. - They are not communicating properly. - They are alleging that I sold the vehicle to another client — which is completely false. - They cannot provide any signed sales agreement or proof to support their claims. - All communication has now stopped after I requested documentation. - This situation is beyond unacceptable. I have been financially prejudiced for years, and Ford Credit has failed to take responsibility or provide any transparency. I am now seeking urgent resolution, full accountability, and reimbur*****t for the payments made on a vehicle I did not have in my possession. I strongly caution others to be extremely vigilant when dealing with Ford Credit.
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Mareli P
1 reviews | Active since Jan 2020
8 Apr 2026, 09:03
Post settlement disappointment
Ford Credit and their partner ABSA (FC/ABSA) should be avoided as far as possible if you are in the market for vehicle finance. Especially if you plan on settling the account and keeping the vehicle. After 6 long years (72 months) of paying the installments diligently every single month, without missing a deadline, over R70k in interest and proudly settling the account at full term. I requested the natis certificate or vehicle title deed. If you want your natis certificate from FC/ABSA, you will have to work a little harder and pay extra to get it. Upon my request I received 3 options, collect from my nearest ABSA branch or their office in Auckland Park - at my expense and time wasted. OR I can have it couriered to my address at a further cost of R170. Can you imagine after paying several 10s of 1000s of R in interest they will expect you to pay even more and take a day of leave to go an sort your vehicle ownership out yourself at a licensing office, you are not their problem any more your account is settled. We have settled vehicle finance loans in the past with MFC and the post settlement service was great. MFC/Nedbank promptly transferred ownership and sent all relevant documents via courier to our address all for free. But upon settling with FC/ABSA it becomes clear they have extracted every R & cent possible from you and you are now worthless to them thus no further effort will be going into any request you may have. Corporates love their hashtags and slogans UX, customer is key, all empty words. ABSA says “Your story matters”, well you read mine and I hope it can help you make an informed decision when you find yourself looking for vehicle finance. It’s not always the financing itself, but the post settlement treatment you receive counts as well.
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Mareli P
1 reviews | Active since Jan 2020
8 Apr 2026, 09:03
Post settlement disappointment
Ford Credit and their partner ABSA (FC/ABSA) should be avoided as far as possible if you are in the market for vehicle finance. Especially if you plan on settling the account and keeping the vehicle. After 6 long years (72 months) of paying the installments diligently every single month, without missing a deadline, over R70k in interest and proudly settling the account at full term. I requested the natis certificate or vehicle title deed. If you want your natis certificate from FC/ABSA, you will have to work a little harder and pay extra to get it. Upon my request I received 3 options, collect from my nearest ABSA branch or their office in Auckland Park - at my expense and time wasted. OR I can have it couriered to my address at a further cost of R170. Can you imagine after paying several 10s of 1000s of R in interest they will expect you to pay even more and take a day of leave to go an sort your vehicle ownership out yourself at a licensing office, you are not their problem any more your account is settled. We have settled vehicle finance loans in the past with MFC and the post settlement service was great. MFC/Nedbank promptly transferred ownership and sent all relevant documents via courier to our address all for free. But upon settling with FC/ABSA it becomes clear they have extracted every R & cent possible from you and you are now worthless to them thus no further effort will be going into any request you may have. Corporates love their hashtags and slogans UX, customer is key, all empty words. ABSA says “Your story matters”, well you read mine and I hope it can help you make an informed decision when you find yourself looking for vehicle finance. It’s not always the financing itself, but the post settlement treatment you receive counts as well.
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Albert V
1 reviews | Active since Jan 2020
6 Feb 2026, 09:51
Title: Financed Vehicle, No Support When It Becomes Immobilised
I am extremely disappointed with Ford Credit’s response when I contacted them regarding a serious dispute involving a vehicle they finance. My Ford Ranger, which was serviced by a Ford dealership, became immobilised shortly thereafter following a mechanical failure. The matter is now the subject of a formal dispute with the dealership and has been escalated to the Motor Industry Ombudsman of South Africa (MIOSA). Despite the fact that the vehicle remains Ford Credit’s asset until fully paid, I was advised that they are unable to assist in any way, as the matter is considered a service-related issue. No guidance, intervention, or support was offered, even though this situation places their financed asset at risk and leaves me continuing to pay for a vehicle I cannot use. While I understand the legal separation between finance and repairs, the complete lack of interest or accountability shown by Ford Credit in a situation like this is deeply disappointing. Customers reasonably expect some level of support when a financed vehicle is off the road due to an unresolved and ongoing dispute. I believe this is an area where Ford Credit seriously needs to reconsider how it supports its customers in real-world situations.
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Albert V
1 reviews | Active since Jan 2020
6 Feb 2026, 09:51
Title: Financed Vehicle, No Support When It Becomes Immobilised
I am extremely disappointed with Ford Credit’s response when I contacted them regarding a serious dispute involving a vehicle they finance. My Ford Ranger, which was serviced by a Ford dealership, became immobilised shortly thereafter following a mechanical failure. The matter is now the subject of a formal dispute with the dealership and has been escalated to the Motor Industry Ombudsman of South Africa (MIOSA). Despite the fact that the vehicle remains Ford Credit’s asset until fully paid, I was advised that they are unable to assist in any way, as the matter is considered a service-related issue. No guidance, intervention, or support was offered, even though this situation places their financed asset at risk and leaves me continuing to pay for a vehicle I cannot use. While I understand the legal separation between finance and repairs, the complete lack of interest or accountability shown by Ford Credit in a situation like this is deeply disappointing. Customers reasonably expect some level of support when a financed vehicle is off the road due to an unresolved and ongoing dispute. I believe this is an area where Ford Credit seriously needs to reconsider how it supports its customers in real-world situations.
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Shaun G
1 reviews | Active since Jan 2020
26 Jan 2026, 15:19
Do what you say you are going to do!
Your service is shocking. I have opted-in on the "1-Month Skip Payment Relief Letter" which YOU offered me. And after opting in, no feedback and indeed the payment went off today! Then after contacting you on the 0860 669 669 number you provided, I was told by Siboniso Khumalo in CUSTOMER SERVICE that I need to call in tomorrow and get someone else to assist me. So really!?! - YOU make me an offer - which YOU do not honour - and then your CUSTOMER SERVICE cannot help - this at MY time and expense Please do not waste people's time if you have no interest in doing what you say you are going to do. This is ridiculous.
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Shaun G
1 reviews | Active since Jan 2020
26 Jan 2026, 15:19
Do what you say you are going to do!
Your service is shocking. I have opted-in on the "1-Month Skip Payment Relief Letter" which YOU offered me. And after opting in, no feedback and indeed the payment went off today! Then after contacting you on the 0860 669 669 number you provided, I was told by Siboniso Khumalo in CUSTOMER SERVICE that I need to call in tomorrow and get someone else to assist me. So really!?! - YOU make me an offer - which YOU do not honour - and then your CUSTOMER SERVICE cannot help - this at MY time and expense Please do not waste people's time if you have no interest in doing what you say you are going to do. This is ridiculous.
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phumi N
1 reviews | Active since Jan 2020
29 Jul 2025, 07:04
CAPITALISATION
On 17 July, I received a letter from Ford Credit confirming that the arrears on my account would be capitalised. Based on that letter, I understood that everything had been resolved and that no further action was required from my side. However, yesterday I received a call from two agents. I explained the situation to both, and they asked me to send them the very same letter I had received. I initially refused why should I send a letter that was issued by their own company? Surely, they should have it on record. I then contacted Ford Credit directly and was transferred to another call centre, where I spoke to Emihle. She seemed unsure about the letter and even appeared to question whether I had received it at all, which made me feel like I was being accused of lying. I ended up forwarding the letter to her anyway. The letter clearly stated what steps would be taken. Since I agreed with the arrangement, I didn’t send a “NO” response or contact the call centre for anything further. As far as I was concerned, the matter was resolved. Despite this, I was passed from person to person yesterday, which left me feeling embarrassed and frustrated. Then today, I received another call from a different agent—once again asking me to send the same letter I already sent to Emihle yesterday. This entire experience has been deeply disappointing. The letter from Ford Credit clearly stated that the arrears would be capitalised, and I was assured via that letter. So why am I still being contacted and asked for documents your team should already have? CONTENTS OF THE LETTER BELOW Dear MS. NZAMA We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please make a payment of the arrear amount together with the repayment amount due. Call 0860 667 667 to make alternative arrangements, within five business days from the date of this letter. The attached letter includes information on how the restructure will affect your account. Please use your identity number to access the letter. Kind regards The Ford Credit team Ford Credit Account No: **** **4283 We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount of R1944.89 and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please reply with 'No' to this email within five business days from the date of this letter and make a payment of the arrear amount of R1944.89 prior to, or together with the repayment amount of R5878.87 due on 27-Jul-25. Alternatively, please contact 0860 667 667 to make arrangements. The restructure will have the following effect on your account: Outstanding balance after restructure R196717.52 Instalment amount before restructure (including service/admin fee) R5878.87 Instalment amount after restructure (including service/admin fee) R5 482.17 Interest rate 18.11% Remaining number of instalments before restructure 19 Remaining number of instalments after restructure 20 Total amount of interest aggregated over the total amount of instalments (assuming the interest rate stays the same) R37 357.98 Total amount of instalments remaining R198 458.32 Due date for next instalment 27-Jul-25 Please note the following which will apply to this restructure plan: • The amounts provided above are estimates and may change due to intervening factors, including but not limited to, interest rate changes, the arrear amounts due, early termination of a fixed rate period and any pre-payments you make into your account. We will confirm the changes to your account in writing once this restructure has taken effect. • Your account will be monitored for a period of 6 months after the restructure, during which time the status of the account may affect applications for credit within Ford Credit. You are reminded to continue paying your contractual instalment amount on the 27 of every month to maintain a positive credit profile. Should your account fall into arrears in the future this will result in collections actions which may include legal action being taken.
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phumi N
1 reviews | Active since Jan 2020
29 Jul 2025, 07:04
CAPITALISATION
On 17 July, I received a letter from Ford Credit confirming that the arrears on my account would be capitalised. Based on that letter, I understood that everything had been resolved and that no further action was required from my side. However, yesterday I received a call from two agents. I explained the situation to both, and they asked me to send them the very same letter I had received. I initially refused why should I send a letter that was issued by their own company? Surely, they should have it on record. I then contacted Ford Credit directly and was transferred to another call centre, where I spoke to Emihle. She seemed unsure about the letter and even appeared to question whether I had received it at all, which made me feel like I was being accused of lying. I ended up forwarding the letter to her anyway. The letter clearly stated what steps would be taken. Since I agreed with the arrangement, I didn’t send a “NO” response or contact the call centre for anything further. As far as I was concerned, the matter was resolved. Despite this, I was passed from person to person yesterday, which left me feeling embarrassed and frustrated. Then today, I received another call from a different agent—once again asking me to send the same letter I already sent to Emihle yesterday. This entire experience has been deeply disappointing. The letter from Ford Credit clearly stated that the arrears would be capitalised, and I was assured via that letter. So why am I still being contacted and asked for documents your team should already have? CONTENTS OF THE LETTER BELOW Dear MS. NZAMA We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please make a payment of the arrear amount together with the repayment amount due. Call 0860 667 667 to make alternative arrangements, within five business days from the date of this letter. The attached letter includes information on how the restructure will affect your account. Please use your identity number to access the letter. Kind regards The Ford Credit team Ford Credit Account No: **** **4283 We hereby notify you that, based on your most recent payment behaviour, we will be restructuring your Ford Credit Account by capitalising the arrear amount of R1944.89 and extending the term, to ensure that your repayment amount will not be negatively impacted. Following the restructure, your account will no longer reflect as being in arrears, which will have a positive impact on your credit profile. If you do not want to extend your term, please reply with 'No' to this email within five business days from the date of this letter and make a payment of the arrear amount of R1944.89 prior to, or together with the repayment amount of R5878.87 due on 27-Jul-25. Alternatively, please contact 0860 667 667 to make arrangements. The restructure will have the following effect on your account: Outstanding balance after restructure R196717.52 Instalment amount before restructure (including service/admin fee) R5878.87 Instalment amount after restructure (including service/admin fee) R5 482.17 Interest rate 18.11% Remaining number of instalments before restructure 19 Remaining number of instalments after restructure 20 Total amount of interest aggregated over the total amount of instalments (assuming the interest rate stays the same) R37 357.98 Total amount of instalments remaining R198 458.32 Due date for next instalment 27-Jul-25 Please note the following which will apply to this restructure plan: • The amounts provided above are estimates and may change due to intervening factors, including but not limited to, interest rate changes, the arrear amounts due, early termination of a fixed rate period and any pre-payments you make into your account. We will confirm the changes to your account in writing once this restructure has taken effect. • Your account will be monitored for a period of 6 months after the restructure, during which time the status of the account may affect applications for credit within Ford Credit. You are reminded to continue paying your contractual instalment amount on the 27 of every month to maintain a positive credit profile. Should your account fall into arrears in the future this will result in collections actions which may include legal action being taken.
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Maureen M
1 reviews | Active since Jan 2020
1 Jul 2025, 08:58
Ford Credit is sucking me dry...Pls help!!
Good day...I have a complaint about the way Ford Credit is handling my account. I bought a car in June 2021 using their service. In 2023 due to trouble in my finances because of high interest rates at the time...it became hard for me to keep up with rising increase in repayments , therefore I asked for a decrease in repayments or a change to fixed rate which they refused. After that I sort for help in debt relief...a decision I regret to this day! My complaint now is that Ford Credit is still charging me interest as I have noticed that more than half of what I pay still goes towards interest...I have a problem with that because I feel that this is too much. Pls help me make them review my account. Thank u.
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Maureen M
1 reviews | Active since Jan 2020
1 Jul 2025, 08:58
Ford Credit is sucking me dry...Pls help!!
Good day...I have a complaint about the way Ford Credit is handling my account. I bought a car in June 2021 using their service. In 2023 due to trouble in my finances because of high interest rates at the time...it became hard for me to keep up with rising increase in repayments , therefore I asked for a decrease in repayments or a change to fixed rate which they refused. After that I sort for help in debt relief...a decision I regret to this day! My complaint now is that Ford Credit is still charging me interest as I have noticed that more than half of what I pay still goes towards interest...I have a problem with that because I feel that this is too much. Pls help me make them review my account. Thank u.
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