Eleanor C

BE WARNED - items lost in transit

BE WARNED about this company!!! They force you to sign an agreement that absolves the company of any and every liability in terms of taking care of your goods. They hid behind this when they lost/allowed to be ******, two valuable items of our furniture. They did a move for us from Jhb to Herm****, with about two months of storage in between. This was over November 2025 - February 2026. Not only did our furniture go missing, they did not communicate directly and did not keep to promised feedback times. They hid behind platitudes 'we're still looking', flippantly referring to a 'mishap', 'an inconvenience'. They have an efficient liaison person in Maria, but the warehouse manager Fred was totally negiligent. To add insult to injury, they never once had the courage to admit that they had lost our goods, let alone apologise for their mismanagement of their warehouse - the managers acted in a totally ***ardly way. To this day they have not confirmed the position of what happened to our goods. They call themselves the number one removal company in SA; but they operate from a crummy warehouse in Epping which clearly does not have adequate systems and controls in place to take care of the items they are storing. Our story with them ended very badly - we cannot recommend them for one minute. BE WARNED!!!