Rosinah R

Faulty new car and no support from Raceview Motors

I purchased a brand-new vehicle from Raceview Motors, and within just a week of ownership, I started experiencing issues. Initially, there was a sound coming from the aircon side. I went back to the dealership and spoke to the salesperson who assisted me, and I was advised to take the vehicle to a Chery service centre for assessment. The very next day, another sound started coming from the dashboard, meaning I now had two separate noises coming from a brand-new car within weeks of purchase. When I took the car to Chery, I was informed that they could not proceed with repairs because there is a tracker installed in the vehicle. This tracker was never disclosed to me at the time of purchase. I was advised to return to the dealership to avoid any liability issues. The only temporary solution offered was placing sponge to stop the tracker from hitting internal components, however, this did not resolve the issue, and both sounds are still present and getting worse. I reported all of this back to the salesperson at Raceview Motors, who said he would follow up with the person who installed the tracker. Since then, I have received no assistance. I have: - Called multiple times - Sent messages - Sent emails (including to management) - Even provided dates when I am available for the car to be booked in Despite all of this, I have been completely ignored. It has now been a month, and I am still driving a brand-new car with unresolved and worsening issues. The noise is unbearable, and I am not enjoying the vehicle at all. I have even sent recordings of the sounds, but no one seems to care. This has turned what should have been an exciting first-time car purchase into one of the worst experiences I have ever had. The level of service received after purchase is extremely disappointing. The assistance was excellent while buying the car, but once the vehicle had issues, there has been no accountability or support. I expect urgent intervention and a proper resolution to this matter. If this is not addressed, I will be escalating further through the National Consumer Commission. Very disappointed.