TB
TAME' BOBBERT
Active since Jul 2011
7
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0
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Reviews
7 reviews76 months ago
laptop contract with 10g data
Pathetic service to say the least...logged a call on 7 March i got a laptop contract with 10g data and only received 1g data...reference 1#53225298828... no joy received i went back to the MTN store they logged a call 1-53306295910...subsequently both tickets are closed but my pro rata data is not loaded... the store verified that every is correct on the system and a note is made that I should have received 7.58g data but nothing... Credit me or give the prorata data today.
1 reply
90 months ago
MTN Billing
After I responded MTN regarding my incorrect billing I still have had no response on how am I going to recover the money they incorrectly debted....
1 reply
90 months ago
Incorrect billing/debit
My MTN 100 contract for which I pay R249 per month and top with airtime and data when I need it has so how been changed and I am being billed out of bundle rate.... They can't tell me by who it was changed or why. Now, I have been incorrect debited for November and December. This makes no sense at all especially since I top up with data 2 or 3 times a month, when my 350 mb are used I can't use the internet.... So how am I charged out of bundle rates for prepaid date bundle's bought? I logged my call this morning at 09:14, received an sms that my query has been escalated and 1 minute later another sms saying that it has been resolved..... Very strange because nothing is resolved.... Over a year ago the same thing happened no explanation was given and I was credited with the additional amount debited from my account. Action from my side: I have changed debit order payment to cash payment... I will notify my bank as well .... Please get back to me regarding my money. Thank you
2 replies
95 months ago
Compliment - WOW
I had 37 balloons blown up today at the last minute but the assistant was phenominal! Super friendly, helpful and overall delightful. She made a stressful situation transition to ease.... THANK YOU LADY YOU MADE MY DAY!
0 replies
95 months ago
Claims Complaint
On 19 July 2018 my house was broken into, on 23 July I called in a claim for the items stolen namely: • Television • Cellphone • Xbox • X7 Xbox games(x2 controllers) • External Hard-drive Fast forward to the week of August, when my patience was tested and King Price started making excuses. 6 August: I called King Price I was advised that they are waiting on 1 supplier to give them a quote. 7 August: I called again and I spoke to the manager (claim consultant Caroline Sharp was off sick) and he advised that he will investigate and they are waiting on 1 supplier. He then asked me for the report from the armed response, that’s when I told him we are not linked to armed response but we have an alarm. He then said he will call me on 8 August 2018. 8 August: I called King Price at 11:25am and spoke to Caroline, she said that according to policy the alarm must be connected to armed response. I told her that our policy was never included armed response, we have an alarm though. She need IT to get the voice recording to verify what I am saying and then I expressed my dissatisfaction in no uncertain terms and demanded to speak to a Manager. The manager said the same thing about the policy and the voice recording they need to get. I expressed by dissatisfaction once again and he said Caroline is very busy and have other clients to deal with. He said he can do the policy now and decline it if I’m not prepared to wait (rude attitude). He advised he will have the voice recording by Friday which I agreed to. I have my policy wording in front of me as I’m writing this complaint and it clearly indicates that I have an alarm but no armed response. I don’t understand why I get threatened with my claim being declined because you did not do your work meticulously. Neither do I understand how me wanting to resolve a claim with my claims consultant is far less important than every other client Caroline has. TFG? King Price it has become apparent you don’t care about how you treat your clients, how you speak to you client and your claims process is significantly flawed because 2 weeks after a claim you challenge a claim with assumption, attitude and misjudgment. This matter will be taken further. My Request: • I want a copy of the voice recording of my initial policy taken • I want a copy of the voice recording for a claim not processed in 2017 – garden tools stolen • I want a copy of the call between myself and the manager on 8 August
1 reply
107 months ago
Repairs Complaint
On 1 August I handed my phone in at the Tygervalley MTN Store for repairs my phone just died. On 14 August I went in to find out what is happening with my phone, the store assistant could help but gave me a number to call... Upon calling the number on the 15th, I was told the phone was not sent to them. On the 15th I went back to MTN and was given an email with reference number to email for feedback. I received a response from that email on 16 August, "Please do a follow up with the MTN store it was booked in at as we are communicating with them." Now I ask with tears in my eyes, who has my phone? when will it be repaired? who is responsible for follow ups on my repairs from the repair center? MTN can't seem to help me and neither can the repairs center and I am left being tossed from pillar to post... Pathetic service!!!
2 replies
111 months ago
Complaint
<p>I bought an furniture item from Bellville Funiture, went back the following day to return it as it did not fit. after 5 days they collected after I called then everyday to find out why they are not collecting and ending in me eventually going to the store making sure they did. They collected the item, I opted to replaced to the item but after initially said it would take 1 to 2 weekds and then they said it would take 3 to 4 weeks I then requested a refund which they agree to. on 6 April they confirmed the refund was done, Friday there was no money in my account I called again they said it is a Capitec Account so it take time to reflect. Monday 10 April still no money, I called them and they said that Johan said he did it and he is now on leave they'll try to contact him....It has been 10 working days and still no refund, no call, no nothing! I am furious because I got an replace item elsewhere but because I didnt get my refund I could not secure it at the reduced price.... Sales great, after service none existant....</p> <p> </p> <p>I am still waiting on my refund, when I called yesterday I left messages and still no one has contacted me.... I am livid by the service.... I will never suport local business!</p>
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)