Roan B

Mahindra Karoo S6 2022 Model

I am a owner of a small business in the Vaal area and purchased a Mahindra S6 Double Cab in 2023. The first few months with the car were excellent and then suddenly I realised a change of color on my white bonnet and white front bumper to a yellowish color also there was a plastic like coating coming off day by day. Photos were taken on the 22nd of May 2025 and my car was still under warranty at that stage. When I put in a complaint at your Vaal Branch I was told they can't assist me because it's not an engine problem. Therefore I already started the process of fixing the apparel of the car myself just to buff the car which already cost me R1000 privately.  I am very unhappy that this has turned into my problem when the car isn't even 5 years old as it's a 2022 Model. See attached pictures to understand exactly what I mean by that. I am not a person that complains on social media or name and shame companies because of me having my own company. But I strive to have happy clients and with the current state of our economy I believe a business can't afford lose any clients. I can't be driving in a car that looks like this and also it's the Mahindra brand that is looking like that on the roads that we drive. Second thing is that my driver's seat was replaced on the 14th of February 2025 for the first time since I bought the car that is a 2022 model and now it's broken again. I phoned the vaal branch on the 27th of March 2026 and they said that the reply was that the seat won't be replaced due to it not having any safety issues.  I am highly disappointed in that statement because when you are driving in a car which the seat is leaning to the left back side I can see how it can be a safety risk because the driver does not have clear straight vision while driving due to him/her leaning left-backward and also the seat makes noises just like the previous time before it broke down. I would rather suggest being safe than sorry and replace the seat as it's a big risk when driving and that seat falls in underneath the driver as previously experienced with the seat that was replaced and may cause an accident. I am very disappointed with the after service of your company and I will definitely not suggest a vehicle for friends, family or clients due to that reason. I even went to the Vaal branch because they said the head office needs a video of the seat wasting my time to be declined. When I sent a email to the head office they took 11 days to reply with a response only focusing on the paint and not the seat and yes I am declined again because it's not their fault according to their terms and conditions. The specific term or condition have not been sent to me to support their statement. Note that the car is still under factory warranty and only 4 years old. Best advise I can give is don't fall for the low prices of this company and then you have to sit with the kind of after service I am having at the moment.