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Ebrecia
Active since Apr 2026
2
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Reviews
2 reviews1 month ago
Bad customer service from the Deli
What a terrible experience my family and I had at Pick 'n Pay V&A Waterfront Deli yesterday, 16/05/2026, So my family and I decided to pop into PnP Deli to grab something to eat, we were specifically looking for the Saturday and Sunday double deal special at R160 for 2 Rotisserie chicken, at 19:50 there was no chicken in the warmer then we asked the counter hand (Ashanti) who looked completely bewildered at our request. She then along with her 5 other colleagues giggled at our request, she then told us to wait, after almost 10 min of waiting she returned with two COLD, COMPLETELY OVERCOOKED, DRY, HARD Chickens and she just plonked in into my trolly after coming out from behind the counter. I was so shocked at the state the chicken was in that I asked the other ladies what this was, they were as shocked as I was at the state of this horrible chicken, I immediately asked for the manager whereby they rep**** had left already, I then asked another manager who happened to have walked by, she then called on the store manager on duty who was amazing, he gave us a discount for the chicken and promised to deal with the matter in a way he will find fit. This service was completely unacceptable and completely uncalled for. My family and I are paying customers and deserved better service. #dissatisfied #payingcustomer #badcustomerservice
0 replies
2 months ago
The service provided...
The service provided was very fast and efficient, the agent was very patient with me and asked me all the relevant questions.
2 replies
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1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)