Anele G

Incorrect miss payment on my credit report

I want to make people aware of my experience with Easypay. I took out a loan that was supposed to run for 6 months. When I made the payment for the 5th month, I was offered another loan before the first one was even finished. On the 6th month, instead of completing the first loan, they started debiting for the second loan. Then they claimed I had a missed payment on the first loan. This does not make sense, because the second loan should only have started in the 7th month after the first one was completed. Their system debited the second loan early, which caused the issue. This was clearly not my fault but a system error on their side. I have contacted them multiple times to resolve this matter, but they have failed to assist me or correct the mistake. This is affecting me and have affected my credit profile, now I can’t get credit because of this issue. I am very disappointed with the service and the lack of support. I hope this review helps others to be cautious and to double-check their accounts when dealing with Easypay.