Siphamandla N's Profile

1 month ago

Paid Account but Still Listed as Handed Over – Unable to Get Paid-Up Letter from MTN/VeriCred

I am extremely frustrated with the lack of resolution from both MTN and VeriCred regarding my account. My MTN account was handed over to VeriCred in 2024. However, when I contacted VeriCred to settle the account, they confirmed that they did not have any record of it. I then went directly to an MTN branch and paid the full outstanding balance of R24,500 about three weeks ago. Since last week, I have been requesting a paid-up (settlement) letter from MTN. Each time I contact them, I have to re-explain the entire situation because their system still shows the account as “handed over.” Yesterday, I was told that my request for a paid-up letter was never processed, and I must now wait an additional 7 working days. This is unacceptable. I have fully settled my account, yet: - The account status has not been updated - The “handed over to collections” flag is still active - I am unable to obtain a paid-up letter without repeated follow-ups This matter needs urgent attention. I request that MTN: - Update my account to “paid in full” - Remove the collections status - Issue my paid-up letter without further delay VeriCred, please also confirm that you do not have this account on your system. I expect this to be resolved urgently without any further inconvenience.

0 replies

MTN South Africa

1 month ago

Paid Account but Still Listed as Handed Over – Unable to Get Paid-Up Letter from MTN

I am extremely frustrated with the lack of resolution from both MTN and VeriCred regarding my account. My MTN account was handed over to VeriCred in 2024. However, when I contacted VeriCred to settle the account, they confirmed that they did not have any record of it. I then went directly to an MTN branch and paid the full outstanding balance of R24,500 about three weeks ago. Since last week, I have been requesting a paid-up (settlement) letter from MTN. Each time I contact them, I have to re-explain the entire situation because their system still shows the account as “handed over.” Yesterday, I was told that my request for a paid-up letter was never processed, and I must now wait an additional 7 working days. This is unacceptable. I have fully settled my account, yet: - The account status has not been updated - The “handed over to collections” flag is still active - I am unable to obtain a paid-up letter without repeated follow-ups This matter needs urgent attention. I request that MTN: - Update my account to “paid in full” - Remove the collections status - Issue my paid-up letter without further delay VeriCred, please also confirm that you do not have this account on your system. I expect this to be resolved urgently without any further inconvenience.

0 replies

GL Attorneys

3 months ago

Trying to Settle My Unifi Account but Treated with ************ by GL Attorneys

I am extremely disappointed by the way I was treated by THEO LOUW from GL Attorneys regarding my Unifi account. I contacted their office this morning in good faith because I am trying to resolve my outstanding balance. My intention was to request a possible settlement discount so that I could pay the account off by Friday. I was not aware that legal fees had been added to the account, which caused the balance to increase significantly, and I simply wanted clarity and assistance so that I could settle the matter. Instead of receiving assistance, I was met with extremely rude, arrogant, and unprofessional behaviour from THEO LOUW shockingly that he is a manager. His tone was dismissive and confrontational from the start. Rather than explaining the account or trying to assist someone who was actively attempting to pay, he made threatening remarks and spoke to me in a way that felt intimidating and disrespectful. This experience left me feeling completely disrespected and discouraged, despite the fact that I reached out specifically because I want to pay and resolve the account. No consumer who is trying to settle a debt should be treated in such an aggressive and unprofessional manner. Debt collectors and attorneys are expected to follow fair and ethical debt collection practices. ************, threats, and abusive conduct towards consumers are unacceptable and do not align with the professional standards expected from a law firm. I am therefore requesting that GL Attorneys urgently investigate the conduct of THEO LOUW and review the way this matter was handled. I would also like to be contacted by a senior representative who can provide a clear breakdown of the balance and discuss a reasonable settlement so that I can resolve this account immediately. If this matter is not addressed, I will have no choice but to escalate the complaint further through the appropriate regulatory channels. I expect a response from GL Attorneys as a matter of urgency.

1 reply

Siphamandla N

Reviews

Paid Account but Still Listed as Handed Over – Unable to Get Paid-Up Letter from MTN/VeriCred

Paid Account but Still Listed as Handed Over – Unable to Get Paid-Up Letter from MTN

Trying to Settle My Unifi Account but Treated with ************ by GL Attorneys

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