MD
Mpuetse D
Active since Mar 2026
4
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4 reviews2 months ago
Rejected Vehicle Claim
After waiting three months for my car claim (40078168-001-007) to be settled following an engine fire in my BMW, I am deeply disappointed to learn that the insurance (Santam) company has rejected my claim. During this time I was sent twice to the bank to collect a settlement letter, which only added to the delay and confusion. I am hurt and frustrated, and cannot think clearly about the next steps. My main concern is whether additional damage may have occurred to the engine while it was stripped for quotation. I now face the difficult reality of owing a vehicle that I cannot afford to repair, given the fire damage and possible further issues. While waiting for the investigation into the cause of the fire, I experienced extremely poor communication. I was repeatedly forced to call and request updates myself, and even the representative at Indwe was unable to provide clear answers. Eventually, I was told that the matter had been escalated to the Regional Manager, but no meaningful feedback was given. This lack of transparency and accountability has left me deeply disappointed. I paid my insurance premiums (R3204) faithfully believing that this sacrifice would protect me in times of need. Instead, I felt abandoned and unsupported, as though I was fetching water from a stream with a bucket full of holes and slap in my face. The rejection of my claim after months of waiting has caused me significant hardship, both financially and emotional distress for both of us. I am writing to further emphasize the impact that the handling of claim of my claim has had on my family. My husband was driving the car to work when the fire occurred, and he has been deeply affected by the incident. The emotional strain on him has been significant, as he experienced the event firsthand and continues to carry the weight of it's consequences.
1 reply
2 months ago
Write-off car not yet settled
I am writing to formally raise my concern regarding the handling of my vehicle fire claim. On 7 January 2026, my vehicle's engine caught fire while being driven by my husband. He noticed smoke, stopped, and upon opening the bonnet, flames were visible. Neighbors assisted in extinguishing the fire. Upon arrival I immediately contacted my insurance (Indwe), and the vehicle was towed to GoBid. On 19 January 2026, I was contacted by an assessor appointed by my insurance. He asked about the incident and later requested service history details, which I referred him to the service book inside the vehicle. On 26 January 2026, he informed me that the car was at OFS SMART REPAIR for strip and quote. On the 9 February, he messaged me that the damage was extensive and the car was a write-off. Since then, communication has been inconsistent and confusing. Despite my repeated follow-ups, I was told by Indwe - Brooklyn that they were still awaiting the assessor's report. Meanwhile, my courtesy car expired after 30 days, leaving me without transport. I was later instructed to obtain a settlement letter from the bank. After submitting the first letter, I was asked to provide a second one as the first had expired. On 24 February 2026, I was unexpectedly contacted by another assessor, who introduced himself newly appointed by my insurance. He repeated the same questions asked by the first assessor and promised feedback, which never came. He later requested towing company's details, but again failed to provide any update. When I followed up, I was told that yet another assessor - a fire specialist had been appointed. To date, I have received no feedback from Indwe - Brooklyn. This prolonged process has left me without transport for months, while I continued to pay both the bank and my insurance premiums (R3205). The lack of communication, duplication of assessments, and absence of resolution is unacceptable. I request urgent clarification on: Why multiple assessors were appointed The current status of my claim Immediate steps to finalize settlement, given the vehicle has already been declared a write-off. I trust that Indwe will treat this matter with seriousness it deserves and provide me with a clear resolution.
1 reply
3 months ago
Write-off vehicle not yet settled
My vehicle's engine caught fire on 07 January 2026(Claim:40078168*001*007), until to date, no feedback from Indwe-Brooklyn and the sad part is that I'm without a vehicle and I'm still paying both the bank and the very same insurance (R3204). I request urgent clarification on: * Why multiple(3) assessors were appointed * The current status of my claim * Immediate steps to finalize settlement, given the vehicle has been declared a writ-off
1 reply
3 months ago
Credit and Fusion card handling
Bad experience with FNB handing me over to ITC because of their fault.
1 reply
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