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Lunette B
Active since Mar 2026
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2 reviews2 months ago
Faulty Dyson Airwrap & Extremely Poor After-Sales Service – Yuppiechef
I purchased a Dyson Airwrap from Yuppiechef for approximately R13,000, and from the beginning the device has had an intermittent fault where it randomly switches off — sometimes within seconds of use. While it would occasionally work fine for periods, the issue has become significantly worse over the past few months to the point of complete frustration. I took the unit to the Menlyn store, where the staff were helpful and arranged for it to be sent in for repairs. Initially, I received updates, but when I was contacted to collect the device, I was told that the report found “nothing” wrong. This is despite the fact that the device clearly does not function consistently. Fortunately, I had video evidence of the device failing, which I insisted be sent back with the unit for further inspection. From that point on, the service has been unacceptable. I have received ZERO proactive updates from Yuppiechef. I have had to physically go into the Menlyn store twice to follow up: • First visit: “Still under inspection.” • Second visit (after almost a month): I was told the feedback was that if I have thick hair, I should use a cold shot — essentially implying user error for a device that does not even switch on properly. This response is both dismissive and frankly absurd. I then took it upon myself to contact head office multiple times. Each time I was promised feedback, and each time no one followed up. Eventually, I spoke to a representative named Keagan, explained the entire situation, and requested either a replacement or a refund. His response? The supplier found “nothing wrong,” so no replacement could be issued. This is completely unacceptable. As the retailer, Yuppiechef sold me a faulty product. I have provided proof that the device is not functioning correctly. It is not my responsibility to deal with the supplier — that is between Yuppiechef and Dyson. At this point, this is no longer just about the product, but about the complete lack of accountability and customer service. I have been a loyal Yuppiechef customer and have supported the brand extensively, including for my interior design projects, and this experience has been extremely disappointing. I am requesting a full refund or a replacement unit. I cannot justify paying this amount for a product that only works occasionally. I sincerely hope this matter is taken seriously and resolved urgently.
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3 months ago
Brandedit Marketing previously known as The Social Blueprint did such a horrible marketing job for my business.
The absolute worst experience I ever had as a new business owner! Everything went well at first but when I made the decision to cancel (because they were not delivering what was expected) it was such a messy situation. In the end lawyers were involved and luckily for me I won the case as I had all the correct proof. They used their “prove” in such a manner where they did not give the full context to their lawyer. Such a sad thing to see how a woman owned business did such a thing to another woman owned business. It is very clear that they are still new in business! I would say they must work a bit longer for someone before starting a business that can actually deliver a service!
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