Active since Feb 2026
What a bunch of ****mers. I have recently moved into a new home and had never used prepaid before. The previous owner left some electricity on the meter and it was about to run out, so I tried to recharge with R500 on Prepaid24. They charged me an extra R11 for some kind of nonsense administration fee and took the money from my account. Then they came back with some nonsense reply from a person named "Jack" from support, but the e-mail was signed "Megan." They said something went wrong and requested that I send them a slip (which I don't have since I have never bought electricity before). When I complained and requested a refund, they said that this can only be done on Tuesdays, which is apparently the Sabbath or Holy Day of Refunding for this company. What a bunch of losers. Use them at your peril!
When a courier company sends you a message in the morning to tell you that your package is going to be delivered on that day, you expect it to ****** well be delivered on that day. I have been sitting at home for two days now waiting for an important delivery that was supposed to arrive yesterday, and it still is not here. This is the worst courier company in the world and the first time I have experienced this.
I have been a client of FNB for the past 25 years and have been a Private Wealth client for at least 10 of those, paying a premium for supposed "premier" banking. Now that I am in the process of buying a house, I app**** for a home loan with FNB as well as with three other banks. FNB delayed and messed around with my application for almost two weeks, giving me some nonsense story of how they were unable to verify my employment status (even though Standard Bank and Nedbank had no problem doing so) and that they had a "mandatory verification process" which was taking a long time. Nedbank completed the check and offered the full loan at a highly competitive interest rate within three working days. FNB has STILL not completed its "mandatory verification process." Since I had only 5 days to accept the Nedbank offer, I have done so, because FNB clearly does not value me as a customer and is not at all interested in helping me in my time of need. What a way to treat your loyal clients, FNB! You are a disgrace to the banking industry.
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