HK
Hwidzi K
Active since Nov 2025
2
Reviews
0
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Reviews
2 reviews2 months ago
Horrible Experience with Host and AirBNb
I would like to formally raise a complaint about a deeply disappointing and distressing experience I had with Airbnb. I invited my family over for the previous Christmas holiday and booked an Airbnb accommodation, trusting that what was advertised on the website would reflect reality. Unfortunately, what we found upon arrival was completely unacceptable. The house was dirty, and many of the amenities were unusable. We were a family of 13 people, yet we were only given 3 rooms to share which was later increased to 4 after several phone call exchanges.This was extremely inconvenient and far below what we had paid for. Considering the significant amount of money spent on this accommodation, the conditions were not only disappointing but unacceptable. I initially approached the property owner, who refused to offer any form of reimbur*****t or resolution. I then escalated the matter to Airbnb, hoping for support. However, the experience with their customer service was equally frustrating. I was passed from one consultant to another, and each time I had to repeat my case from the beginning. Despite submitting video evidence and clearly outlining my concerns, no meaningful action was taken. Eventually, I was informed that the property owner had refused to compensate, and Airbnb simply closed the matter without any further communication. I never heard from them again. My concern is this: I am Airbnb’s client. I discovered and trusted this property through their platform, believing they had conducted proper due diligence. Clearly, this was not the case. The conditions of the property were not only disappointing but posed a potential health risk. Our entire holiday was ruined, and the money we spent was completely wasted. I had avoided using Booking.com in the past, but choosing Airbnb turned out to be a regrettable mistake. It appears that Airbnb does not prioritize its customers once payment has been made. If you are going to run a business, do so with integrity. Unfortunately, this is an area where Airbnb has failed. I am extremely disappointed and will be sharing my experience so others are aware. This ordeal has caused unnecessary stress, and based on this experience, Airbnb is simply not worth it.
0 replies
6 months ago
Mistreatment Due to ZEP Status
I have never been so disappointed ☹️. On Friday I went to submit my documents for FICA. I had been to the bank before and they said I should bring my payslip and proof of residency. I must admit I took a little bit of time returning due to work. So when I went to the bank my account was blocked. Only to get there and now they want my receipt of application of my ZEP permit. I had the waiver with me which is the first step of application of the ZEP permits. Which I submitted to them and disregarded it. The ZEP permits were extended until 28 May 2027 with this action whether you have app**** a waiver, permit or not we are all under the umbrella of the extension. I travel with work in and out of the country, the immigration has never asked me of the receipt. The way the whole thing was carried, I felt mistreated by my own bank. The consultant who assisted me questioned every document I had. Other banks with people of our status are not giving their customers an issues. Now to unblock my account I have to apply for a permit which is still considered valid based on the extension by the gvt but not by standard bank. I need my money !! I have responsibilities. If the bank can not cater for people within my criteria then they should say so than to treat me like this😥. My biggest regret is I closed all my other accounts with other banks and decided to stick with your bank since I have been your client since 2013. Do us a favor and get someone to read the Government Gazette with the directive from the home affairs current ruling on the ZEP matter. The directive does not say only people with receipts of proof has the right to, work or transact with banks. Know your facts and fix it for your clients sake. Please give me my money and close the account and we separate ways amicably.
1 reply
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