Kelebone T

Bad experience trading in at chery lenasia

Never ever trust this dealership with your whole life, they take chances on clients because they want sales and want money in their pockets. They do not take client satisfaction into account. I went to trade in car in November 2025 for a used vehicle. I want a Kia Rio however they convinced me that I should go for a SONET which the purchase price was 240k less than a rio, okay everything went well and how they’ll settled my vehicle but I still would have a short fall. I got to discuss which bank approved and what will be instalment with their F andI NWABISA I Got there and specifically asked that I DO NOT want any extras on my account and she said unfortunately she can’t remove the three extras which is smash and grab, license and registration and admin fee. My mistake was not asking to see the whole contracts because to myself I’m thinking she did want the client asked of he, on the 8th November I went to collect, she went through the contract but not everything she then told me she added tyres and rim, scratch and sent and the tracker on the car which are for free, After collecting the car on the 8th and having to check the contract I found out there were other extras added on the account like your radio, paint protector, and the other two things which weren’t specified in the contract, there are other value added products added also the purchase price of the car is not the same anymore from 286k including shortfall to having a principle debt of 320k excluding interest because of the added extras . I called in to ask, the answer I got was she forgot to tell me and explained why she added those. There was nothing i could do because the contract was already signed which that was in their favour. A few weeks later I found out I was actually going to pay for two cars because they failed to settle my trade in and it’s debit went off, they never cared to contact me to let me know they haven’t settled car with MFC, only contacted me to tell me that they have not yet received Natis documents and the car hasn’t been transferred. I called and sent emails for proof of payment I got no response, only the sales man was trying to explain, the sales manager David wasn’t aware but they’ll have it fixed and I’ll be reimbursed. The only feedback I got from the sales man michael was he is trying to sort it out however he doesn’t know when it will be sorted. To cut the matters short if I never communicated and followed up with my previous bank I would have never knew my car wasn’t settled I was going to pay for two vehicle loans which means I gave up my car for free. If you don’t follow up no one gives you answers. Client satisfaction and experience isn’t their priority, their priority is making money for the dealership and their pockets. I HAD THE OWEST EXPERIENCE EVER AND IM NOT ENJOYING THE NEW VEHICLE I BOUGHT FROM THEM.