Samantha M

Easy holidays.... stay FAR FAR away from them

DO NOT sign up with easy holiday. They are quick to sell you on the concept, but when you try to cancel, it become a problem. We have been trying for two years to cancel our membership to NO avail. Last year we requested cancelation of our membership, and we were informed that we have to give 6 months notice as per our contract, and due to this we were too late to cancel that year per our contract. At the time we could not find our contract papers so we're unable to confirm this, so we paid the fees for last year. I then found our contract anfld there was nothing stating the 6 month cancellation cause. Did they lie to us or not??? Who knows??? This year my husband sent numerous mails timeously to cancel our membership, but no response from their customer service. Then what arrives last month? The invoice for the management fees arrives. Exactly what we were trying to stop. They are not interested in helping people that want to cancel membership or sell their points back. They just want your membership fee every year, and try to sell you more points. Our reasons for canceling are, Management fees too expensive, places we wanted to go to not available and therefore had to settle on somewhere we didn't want to go. Loss of points, due to us not booking holidays due to commitments, no customer service, no value for money, points required to go somewhere much more points required than you have aviable. This is just a waste of time and money. Don't be fooled by the pretty sales pitch and pretty pictures if venues available.