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Ryan A

Active since Oct 2025

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2 reviews

Gys Smit Pharmacy

10 months ago

Unprofessional, demeaning and dismissive

This email says it all: Good morning, I am writing to express my disappointment regarding the manner in which I was treated at your pharmacy today. I was spoken to rudely and in an accusatory tone, and this occurred in front of other customers, simply because I purchased a codeine-containing cough medicine. I was unwell yesterday and had the same medicine delivered. On a previous occasion — approximately four months ago — the same pharmacist imp**** that I purchase this product regularly, when in reality I have only bought it about four times in the past 13 months. Each time, it was for a legitimate cough, as I know the product to be effective and helpful for sleep when ill. I also purchase Nurofen Plus once a week. About two months ago, I discussed my concerns about chronic use with the same pharmacist, who asked about my dosage and assured me it was acceptable. I have been managing chronic knee pain and headaches following a serious car accident three years ago. I initially chose your pharmacy because of the excellent and personable service, and even transferred my chronic prescription to you. Due to cashflow constraints, I could only collect a partial script earlier, and when I returned today to collect the balance, I was again spoken to harshly. Despite explaining my circumstances and medical condition, I was met with little understanding or empathy. What was most upsetting was being made to feel as though I am an addict, both by the language used and the fact that these comments were made in front of other customers. If there are genuine concerns about my medication use, I would have expected a private, professional discussion — not public humiliation. Instead, I was told I should use another pharmacy. I left feeling embarrassed, insulted, and deeply disappointed. Pharmacists play an important role in patient care, and I believe such matters should always be addressed with professionalism and compassion. I am not someone who writes complaints or negative reviews lightly, but this experience was distressing and inappropriate. I hope this matter can be addressed respectfully, and that I receive an apology and some assurance that other customers will not be treated in the same way. I remain a hard-working professional managing chronic pain, and I deserve to be treated with dignity and understanding. Sincerely, Ryan Ambrose

0 replies

10 months ago

Disappointed and insulted

This email to them explains it all: Good morning, I am writing to express my disappointment regarding the manner in which I was treated at your pharmacy today. I was spoken to rudely and in an accusatory tone, and this occurred in front of other customers, simply because I purchased a codeine-containing cough medicine. I was unwell yesterday and had the same medicine delivered. On a previous occasion — approximately four months ago — the same pharmacist imp**** that I purchase this product regularly, when in reality I have only bought it about four times in the past 13 months. Each time, it was for a legitimate cough, as I know the product to be effective and helpful for sleep when ill. I also purchase Nurofen Plus once a week. About two months ago, I discussed my concerns about chronic use with the same pharmacist, who asked about my dosage and assured me it was acceptable. I have been managing chronic knee pain and headaches following a serious car accident three years ago. I initially chose your pharmacy because of the excellent and personable service, and even transferred my chronic prescription to you. Due to cashflow constraints, I could only collect a partial script earlier, and when I returned today to collect the balance, I was again spoken to harshly. Despite explaining my circumstances and medical condition, I was met with little understanding or empathy. What was most upsetting was being made to feel as though I am an addict, both by the language used and the fact that these comments were made in front of other customers. If there are genuine concerns about my medication use, I would have expected a private, professional discussion — not public humiliation. Instead, I was told I should use another pharmacy. I left feeling embarrassed, insulted, and deeply disappointed. Pharmacists play an important role in patient care, and I believe such matters should always be addressed with professionalism and compassion. I am not someone who writes complaints or negative reviews lightly, but this experience was distressing and inappropriate. I hope this matter can be addressed respectfully, and that I receive an apology and some assurance that other customers will not be treated in the same way. I remain a hard-working professional managing chronic pain, and I deserve to be treated with dignity and understanding. Sincerely, Ryan Ambrose

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

0 (0%)

1 Star

2 (100%)

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