LK
Lara K
Active since Oct 2025
6
Reviews
0
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Reviews
6 reviews1 month ago
Planet Fitness – Waterkloof Ridge: Misleading Sales & Failed Cancellation Process
Planet Fitness – Waterkloof Ridge: Misleading Sales & Failed Cancellation Process I am raising this complaint regarding my 19-year-old son’s membership with Planet Fitness (Waterkloof Ridge branch). When he signed up last year, he was told by a sales consultant that he could cancel after three months with no risk. This was clearly misleading, as he later discovered he had signed a 12-month contract. I find it unacceptable that such sales tactics are used on young clients who lack experience with contracts. After completing the contract term, my son went into the Waterkloof Ridge branch on 10 March to cancel his membership. The staff member assisting him appeared unsure, needed help from a colleague, and never advised him that the cancellation had not been processed. He also received no confirmation. He left believing everything had been handled. In April, he was then contacted by the debtors team for non-payment. This was the first time he was made aware that the membership had not been cancelled and that a one-month notice period applies—something that was never explained to him in March. On 18 April, he contacted the branch and was told, for the first time, that cancellations are not handled at branch level and must go through head office. He then contacted head office and was promised a callback by 21 April, which never happened. On 22 April, he returned to the branch, where the same staff member denied ever assisting him. Although the membership was verbally said to be cancelled, he has now been told he must pay an additional month’s notice (May). He has repeatedly requested written confirmation of cancellation but has only received statements reflecting an April balance—no proof of cancellation. This entire situation highlights poor communication, lack of proper staff training, and a failure in process. Resolution required: Written confirmation that the membership is cancelled Confirmation of the effective cancellation date Waiving of any additional notice period charges due to staff failure to advise correctly Had my son been properly informed in March, this situation would have been avoided entirely. It is unreasonable to expect him to pay for the consequences of staff incompetence. I expect this matter to be resolved urgently.
0 replies
2 months ago
Discovery Life Claim Declined – Serious Concerns Around Policy Disclosure and Client Care
For some time now, I chose to accept the outcome of my experience with Discovery Life and not pursue the matter further. However, I feel it is important to now share my experience so that others are fully aware of potential gaps in communication and client care. My late husband moved his insurance portfolio to Discovery Life following advice from a Discovery broker, a broker who pursued him, he did not initiate the request. We had maintained continuous life insurance cover throughout our 18-year marriage. Based on the broker’s recommendation, he trusted that the cover provided would meet his needs. Tragically, 18 months after the policy commenced, my husband passed away. The life insurance claim was declined due to a 24-month suicide exclusion clause. However, to the best of my knowledge, this exclusion was never clearly explained to him at the time of taking out the policy. He believed he was fully covered, particularly given his prior insurance history. My husband was meticulous with his financial planning, investing and insurance. There are several factors that I believe raise important concerns: • Full disclosure was made at application, including a family history of suicide, prior use of antidepressants, and psychological counselling • The policy was approved by Discovery Life’s underwriting team with this information available • Premiums were consistently paid, including a premium deducted after my husband’s passing, which I was advised would be refunded to the estate, but was never received I did attempt to escalate the matter through the Ombudsman, but the outcome did not, in my view, fully consider the broader context of the case. While I understand that policies and exclusions form part of insurance contracts, I believe clients should be clearly and explicitly informed of critical exclusions—particularly those that could completely invalidate a claim under foreseeable circumstances and is clearly applicable to a client. Beyond the financial impact, the experience of dealing with the claim process was deeply distressing. During an already traumatic time, I did not feel supported or treated with empathy but rather experienced the process as impersonal and purely procedural. This experience has had long-term emotional and financial consequences for my family. I am sharing this not to dispute policy terms, but to highlight what I believe are serious concerns around communication, transparency, and client care. I hope that by raising this, greater attention can be given to how clients are advised and supported, particularly in vulnerable circumstances. Based on my experience, I would urge others to ensure they fully understand all policy exclusions before committing, and to carefully consider the advice they are given.
1 reply
2 months ago
Great Product Range and Thoughtful Service
A huge thank you to Mr Price Home at Centurion for their efficient and positive assistance. Thank you to the Mr Price Home group in general for your beautiful and inspiring products, it always feels like we are spoiling ourselves even with the simplest items.
1 reply
2 months ago
Appreciation of good service
Thank you, we always have positive and friendly interactions with all of your staff and even the Sixty60 team at the Centurion Mall. We easily find what we need and staff are quick to assist or direct you to the correct isle.
0 replies
2 months ago
Excellent Serivce
Thank you so much for the wonderful and patient support of the Centurion Mall team. They kindly assisted my teenage son with his computer and other advice; they have truly gone above and beyond.
1 reply
8 months ago
Please answer my call logged it has been 4 days and please cancel my service + transfer my domain as requested
Please can anyone from 1-Grid answer a phone, an email or a ticket logged? Not sure why support takes more than 5 days to be answer a call? My ticket #2630310 via email as reference. I have phoned 5 times but the phone cuts off and I logged a call 4 days ago, followed up, no answer. I have now downloaded the app and logged a ticket but the ticket is not showing on the app. I have been a client since 2017 and have really struggled with 1-Grid the last 6 months, not taking payment automatically as been standard for the last 8 years. Then not receiving warnings that I will be suspended (which is usually received) to now where I have been suspended due to an admin failure on 1-Grid's side. Please cancel my service and transfer my domain as requested.
3 replies
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