JS
Jodie S
Active since Sep 2025
2
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2 reviews9 months ago
Shocking chaos at gold reef city theme park
My recent Thursday visit to Gold Reef Theme Park with a friend, expecting a calm day of rides, was infuriating and ruined by chaos. Initially, one school group arrived and seemed manageable, but by midday, ten different school groups flooded the park, turning queues into disorderly and chaotic mobs. We waited patiently in lines that barely moved, as hordes of kids rudely cut in front, shoving us and hurling insults without remorse. I tried politely addressing their behavior, but their hostility made enjoying rides impossible. The staff’s complete inaction and ignoring the no-pushing rule and allowing chaos to reign as well as letting kids under the height regulation on the rides was outrageous. Their negligence left us feeling powerless and cheated out of a memorable day. Gold Reef’s lack of crowd control and disregard for guests was disgraceful, and I won’t return or recommend it until major changes are made.
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9 months ago
Unpleasant service at chip n dip at gold reef city theme park
On my recent visit to Chip n Dip at Gold Reef City, I was disappointed by poor service and an order error. Despite clearly requesting only mayonnaise with my chip and mozzarella stick combo, the staff, who were initially inattentive and engrossed in conversation, app**** tomato sauce, which I dislike. After I pointed out the mistake, the employee dismissively added mayonnaise and a few fresh chips without properly fixing the issue. The tomato sauce remained, making my R85 meal nearly inedible. When I politely requested a resolution, the employee shrugged, offered no apology, and told me to “be grateful” for the food. This unprofessional response and failure to address the error left me feeling undervalued. I hope management addresses staff training and customer service, as this experience has deterred me from returning.
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