LM
Lebakeng M
Active since Sep 2025
2
Reviews
0
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Reviews
2 reviews9 months ago
Complaint: Non-Delivery of Goods & Unfair Deduction of Installments
I purchased a laptop bag from Dirty Leather on 12 August 2025 via PayJustNow. It has now been almost a month, and I have still not received my order. Despite numerous attempts to follow up with Dirty Leather through phone calls, WhatsApp, and email, they have completely ignored all my messages. To make matters worse, PayJustNow has refused to stop further deductions, even though they are fully aware that the supplier is not delivering. Their response was that the “store must submit a refund request” — yet the store is not even responding! This means PayJustNow is still allowing deductions for goods I never received, while hiding behind a technical excuse instead of protecting the customer. This experience has caused me financial and emotional frustration, and it raises serious concerns about both companies’ accountability and respect for consumers. I demand: Immediate cancellation of all further deductions. A full refund of the amount already paid. Urgent intervention from PayJustNow to hold Dirty Leather accountable. If this is not resolved, I will have no choice but to escalate this to the Consumer Protection authorities.
0 replies
9 months ago
No Update on Bag Order Placed on 12 August 2025 via Pay Just Now
On 12 August 2025, I placed an order for a laptop bag with Dirty Leather. On 26 August, two weeks later, I followed up via WhatsApp and was informed that my order had been received. Since then, I have not received any updates regarding the status or dispatch of my order. I have attempted to contact the supplier multiple times via WhatsApp, email, and their landline, but unfortunately, there has been no response. This lack of communication is unacceptable and has caused me significant concern about the order. I kindly request that Dirty Leather provide an immediate update on my order, including the expected delivery timeline. If the order has already been dispatched, I expect tracking details to be shared. I hope this matter can be resolved promptly to avoid further escalation. Order Details: Order Date: 12 August 2025 Placed via: Pay Just Now Product: Laptop Bag Include Order Number: 24670 Thank you.
1 reply
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1 Star
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