DN
Desiree N
Active since Aug 2025
2
Reviews
0
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Reviews
2 reviews2 months ago
Defy poor quality appliances
This is the worse brand to ever purchase.How could you buy a washing machine that u only use once a week due to the job you are in and in 3 years it's broken..I purchased this item in exactly 22/09/2022 and literally use the machine once a week because I only get 1 day off..to my surprise I had a Samsung washing machine for 12 years and till the date I gave it someone it still worked..imagine the defy washing machine is 3 years old and it has an error code that defy refuses to assist with..unbelievable bad service and the product is unreliable...I will never in my lifetime buy a defy product cause their products are useless and their service matches it.No help what so ever,so these days do I buy a product that will last me 3 years that is used to the minimum time frame and still looks absolutely brand new..really DEFY get yourlls facts straight this is rotten service and to top it all I am liable for a consultation fee and still pay for the parts if it's needed...total RIPOFF...NOproduct with a so called prestigious name needs have a 3 years time frame to last..thank u for no assistance at all,you have just lost someone that stood for branded names that make a difference...I feel used truly...
1 reply
5 months ago
Help with my horrible situation
The most pathetic service ever,I have bought a Loungesuite that costs thousands of rands and it is broken...firstly it came to broken and when I complained they so called serviced the loungesuite cause it was tearing and not even a year later...the framework on the 2 seater is broken.I do not have any small children and there is nobody at home...I called the store,went in personally, sent a million emails only to hear they can't help me..I don't think this fare cause I paid almost R30000 for this Loungesuite and I was supposedly suppose to have had a 10 year warranty on the framework...so.what bull**** is this...it's purely a ******* and I really need help from someone because this is daylight *******..I have a so called genuine leather Loungesuite that nobody can sit on..imagine all the lies apparently Grafton everest or some Jd supplier does not want to fix what they sold is broken...not on at all...exhaust of my time and money...I do not expect well recognized names like these to Rob from innocent people...ENOUGH
1 reply
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