Grafton Everest
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Grafton Everest
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Desiree N
1 reviews | Active since Jan 2020
20 Jan 2026, 19:47
Help with my horrible situation
The most pathetic service ever,I have bought a Loungesuite that costs thousands of rands and it is broken...firstly it came to broken and when I complained they so called serviced the loungesuite cause it was tearing and not even a year later...the framework on the 2 seater is broken.I do not have any small children and there is nobody at home...I called the store,went in personally, sent a million emails only to hear they can't help me..I don't think this fare cause I paid almost R30000 for this Loungesuite and I was supposedly suppose to have had a 10 year warranty on the framework...so.what bull**** is this...it's purely a ******* and I really need help from someone because this is daylight *******..I have a so called genuine leather Loungesuite that nobody can sit on..imagine all the lies apparently Grafton everest or some Jd supplier does not want to fix what they sold is broken...not on at all...exhaust of my time and money...I do not expect well recognized names like these to Rob from innocent people...ENOUGH
Helpful (0)
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Desiree N
1 reviews | Active since Jan 2020
20 Jan 2026, 19:47
Help with my horrible situation
The most pathetic service ever,I have bought a Loungesuite that costs thousands of rands and it is broken...firstly it came to broken and when I complained they so called serviced the loungesuite cause it was tearing and not even a year later...the framework on the 2 seater is broken.I do not have any small children and there is nobody at home...I called the store,went in personally, sent a million emails only to hear they can't help me..I don't think this fare cause I paid almost R30000 for this Loungesuite and I was supposedly suppose to have had a 10 year warranty on the framework...so.what bull**** is this...it's purely a ******* and I really need help from someone because this is daylight *******..I have a so called genuine leather Loungesuite that nobody can sit on..imagine all the lies apparently Grafton everest or some Jd supplier does not want to fix what they sold is broken...not on at all...exhaust of my time and money...I do not expect well recognized names like these to Rob from innocent people...ENOUGH
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N H
1 reviews | Active since Jan 2020
10 Jul 2025, 20:30
Grafton Everest sofa
I purchased a modular sofa at Hirsch in durban in November 2023. Since the very beginning the pillows became lumpy and the seats began sinking on use. The back rests felt hollow, you could feel just the wood of the frame, and the wood creaked like a cheap piece of furniture. It was taken by grafton for repairs soon after purchase. Not long after, we noticed the same things happening. The sofa was collected again recently after many complaints and has now been gone for almost a month with no date of return nor a temporary replacement. My kids are on holiday and restricted to their bedrooms with no seating in my lounge. I can’t have visitors over for the same reason. This is both a quality issue as well as a customer service issue. How is it that grafton have fallen so far in terms of quality that this sofa began declining in quality soon after purchase whereas my previous set lasted 18 years and was still strong in the frame. And to top off the decline in quality, their service is terrible, slow and unprofessional. No clear communication and updates, no concern for the fact that a customer is left without seating for weeks with no end in sight. Will not be purchasing from grafton everest again nor will I advise one to do so.
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N H
1 reviews | Active since Jan 2020
10 Jul 2025, 20:30
Grafton Everest sofa
I purchased a modular sofa at Hirsch in durban in November 2023. Since the very beginning the pillows became lumpy and the seats began sinking on use. The back rests felt hollow, you could feel just the wood of the frame, and the wood creaked like a cheap piece of furniture. It was taken by grafton for repairs soon after purchase. Not long after, we noticed the same things happening. The sofa was collected again recently after many complaints and has now been gone for almost a month with no date of return nor a temporary replacement. My kids are on holiday and restricted to their bedrooms with no seating in my lounge. I can’t have visitors over for the same reason. This is both a quality issue as well as a customer service issue. How is it that grafton have fallen so far in terms of quality that this sofa began declining in quality soon after purchase whereas my previous set lasted 18 years and was still strong in the frame. And to top off the decline in quality, their service is terrible, slow and unprofessional. No clear communication and updates, no concern for the fact that a customer is left without seating for weeks with no end in sight. Will not be purchasing from grafton everest again nor will I advise one to do so.
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