Bertus's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

B

Bertus

Active since Jul 2025

4

Reviews

0

Industries

Reviews

4 reviews

5 months ago

Extremely Disappointed

My experience with Axxess DSL (Pty) Ltd has been extremely disappointing. Communication has been slow and inconsistent, and resolving issues requires repeated follow-ups without clear feedback or accountability. Support responses often feel scripted rather than solution-focused, and there is little sense of urgency when dealing with service interruptions or billing concerns. As a customer, it’s frustrating to constantly chase updates instead of receiving proactive assistance. Reliable internet and efficient customer service are basic expectations in this industry, and unfortunately, this has not been my experience. I hope significant improvements are made in both response time and overall customer care. For someone who has been using Axxess since 2021, this is really disappointing.

0 replies

Manati - Alternate Student Funding

5 months ago

Significant Improvement in Communication and Service Consistency

I am updating my previous 1-star review to 3 stars. Over the past few months, I have seen a marked improvement in how this institution handles my account and my communication preferences. Initially, I was skeptical when support began reaching out frequently to rectify the previous issues with account errors and debit irregularities. I suspected it might be a temporary tactic to have my negative feedback removed; however, they have remained consistent in their efforts for several months now. They are now respecting my boundaries and following up regularly. I haven't experienced any new billing or debit order errors since the initial dispute was settled. The support team has stayed in touch to ensure my account remains in good standing. I am changing my rating to reflect this positive trend. I’m keeping it at 3 stars because, while the current service is reliable, I believe it is important for fellow students to be aware of the initial administrative hurdles so they can stay on top of their own accounts. I hope to see this level of professionalism continue.

1 reply

GoTyme Bank | Formerly TymeBank

5 months ago

From brand ambassador to being ignored in a support loop

I’ve been a loyal customer since 2021 and moved my primary banking to TymeBank in 2024 because I believed they were "banking for the people." However, the support has been non-existent since late 2025. I am currently dealing with an ******** DebiCheck mandate and despite multiple emails and a formal complaint, I haven't received a single human response—only an automated mail telling me to use a WhatsApp bot that is slow and frequently closes sessions before you're even assisted. It’s even more disappointing because I encouraged family and friends to join TymeBank, only for them to be treated just as poorly. They’ve spent months trying to get simple paid-up statements, only to be chased in circles: calls tell them to email, emails tell them to WhatsApp, and WhatsApp tells them to call. It’s an endless loop of zero help. TymeBank provides no way to stop predatory mandates in the app and clearly doesn't care about its customers. If you want a bank that actually assists you when there’s a problem, look elsewhere.

1 reply

GoTyme Bank | Formerly TymeBank

13 months ago

My experience with TymeBank has been nothing short of amazing

My experience with TymeBank has been nothing short of amazing. A special thank you to Portia Sekhula, the agent who assisted me — she was incredibly kind, patient, and professional. Her warm attitude made the process even more pleasant. If you’re looking for a modern, affordable, and customer-focused bank, I highly recommend TymeBank!

1 reply

Review Distribution

5 Star

1 (25%)

4 Star

0 (0%)

3 Star

1 (25%)

2 Star

1 (25%)

1 Star

1 (25%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy