Wafeeqah M

RAWSON PROPERTIES ,RAWSON HEAD OFFICE,RASWON CEO

RAWSON PROPERTIES-SEVERE LACK OF ACCOUNTABILITY,,MISREPRESENTATION,DEFECTIVE PROPERTY AND FAILURE OF EXECUTIVE ESCALATION,I am extremely disappointed with my experience dealing with Rawson Properties and feel compelled to warn other buyers about the handling of this transaction. During the sale process, I was not properly informed about material defects in the property, which only became apparent after occupation. These defects have resulted in ongoing financial loss, repair costs, and significant emotional stress. There are also serious concerns regarding the compliance and professionalism of the agent(s) involved, including questions around whether proper certification and legal requirements were met during the transaction. This raises serious concerns about the level of due diligence app**** by Rawson Properties in facilitating this sale. What is even more concerning is the way Rawson Properties has responded once these issues were raised. Instead of taking ownership or actively assisting in resolving the matter, there has been a clear attempt to distance the agency from responsibility and shift accountability away from Rawson. I escalated this matter beyond branch level and directly to senior management, including the CEO, who indicated involvement or willingness to assist. However, despite this, there has been no meaningful intervention, no resolution, and no accountability from executive level. The matter has effectively been left unresolved despite being escalated to the highest level of the organisation. Despite repeated attempts to engage in good faith, communication has been poor, inconsistent, and ultimately ineffective. The lack of action from both the branch and senior leadership has been extremely disappointing. At this stage, I am left with a defective property, unresolved issues, and no proper resolution from the agency that facilitated the sale. I am now pursuing formal legal advice and further escalation through the appropriate regulatory channels. Future buyers are strongly advised to exercise extreme caution and independently verify all property conditions, disclosures, and agent credentials before entering into any transaction with this agency.