YV
yolani V
Active since Jun 2025
4
Reviews
0
Industries
Reviews
4 reviews3 weeks ago
Poor after-sales service and no clear refund process
**Poor after-sales service and no clear refund process** I placed an order with Temu on **25 March 2026** and received three order numbers. I later received a message from **FastWay Couriers** stating that my parcel was on its way. However, nothing arrived. When I checked the Temu app, my order was still showing as being processed. To date, my goods do not appear to have been processed through any courier, nor have they landed at customs. Despite this, no refund has been processed. I have contacted Temu support several times, but the experience has been extremely frustrating. You first deal with a bot, and when an agent eventually responds, they do not provide a clear date or time for the refund. Different agents give different timelines, and the issue keeps being sidestepped. I even tried to obtain contact details for a senior person to escalate the matter, but without success. I paid upfront, received no goods, and still have no confirmed refund. Based on my experience, I would strongly advise others to think carefully before placing an order. The after-sales service is poor, and it feels as though Temu deliberately avoids giving clear answers or processing refunds promptly when an order has not been delivered.
0 replies
4 months ago
I called OUTsurance today to see if they could help bring my car premium down, and I ended up having one of the most pleasant service experiences I’ve had in a long time
I called OUTsurance today to see if they could help bring my car premium down, and I ended up having one of the most pleasant service experiences I’ve had in a long time. I was transferred to a genuinely friendly consultant who not only reduced my premium, but also managed to bring my excess amounts down too. It was a delightful call and it really proves that with OUTsurance, you do get something out. They deliver on what they promise, and it’s honestly refreshing to deal with a company that has such helpful, positive staff who are ready to assist. Well done, OUTsurance — this is exactly why I’ll remain a loyal client.
1 reply
12 months ago
“Faulty Product and Fumbling Service — A Frustrating Experience with Online Support
I purchased a gas heater online and, after assembling it, discovered that the gas control knob was faulty. We took the unit to the Leroy Merlin store on Hendrik Potgieter, only to be told that they couldn’t assist in-store and that we should contact the online department for a replacement. That was last Saturday. It took three days just to receive a reference number, and when I finally got through to online customer care, the representative was neither able to communicate effectively nor assist in a professional manner. I was left genuinely questioning how such individuals are hired for customer-facing roles. When you buy a product meant to provide warmth during the colder months, you don’t expect to be stuck in a service loop so long that the seasons change before you receive support. Disappointing service and poor attitude all around.
1 reply
12 months ago
Warning: Possible **** – Do Not Trust This Seller (Maria Jewellery)
Warning: Possible **** – Do Not Trust This Seller I came across this jewellery store via a Facebook ad promoting a closing-down sale, supposedly based in Camps Bay, Cape Town. I purchased a ring for R565.00 and received a tracking number from "Buffulo Couriers" (misspelled), but after more than a week, the courier confirmed the tracking number is invalid and that I must follow up with the sender directly. I reached out via the contact details listed on their website and received responses that seem evasive and scripted—classic red flags. Despite raising legitimate concerns about the non-delivery of the product, I was hit with dismissive references to their "privacy policy" and "refund policy," which conveniently ignore the core issue: no product was ever shipped, and the website appears to be ****. This operation seems designed to mislead and ***** from well-meaning customers. I’m sharing this to protect others—please avoid this company and report any suspicious activity.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)