MC
Marlon C
Active since Jun 2025
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Duplicate Listing Issue Not Understood by Partner Support – Ongoing Business Impact
Duplicate Listing Issue Not Understood by Partner Support – Ongoing Business Impact I am writing this review as a Booking.com property partner. We are the lawful owners of Cozy Quarters Self-Catering Accommodation (Property ID 15735864) in Boston, Bellville. This is our only authorised and active listing. There are two additional listings connected to the same property address: “Boston on 9th” – linked to the previous owner Property ID 15549616 – a listing we mistakenly created with errors and subsequently closed Our request to Booking.com support has been clear and consistent: We want ALL duplicate listings removed so that only Property ID 15735864 remains active and visible. However, the responses received indicate that our emails were not properly read or understood. First response: Support assumed we wanted to terminate a property and began a termination workflow for “Boston on 9th,” even though our issue was a duplicate listing conflict affecting bookings. Second response: Support advised us to “create a new room under the existing property” to avoid duplication — which is unrelated to the problem we described. We are not attempting to create another property. We are trying to remove duplicate listings at the same address. This ongoing misunderstanding has resulted in: • Conflicting property information online • Potential guest confusion • Risk to booking performance • Unnecessary time spent repeating the same clarification As property partners, we rely on clear and competent support when duplicate listing conflicts affect our business. Unfortunately, in this case, it appears our concerns were not properly reviewed before responses were issued. We are requesting: • Permanent deletion of Property ID 15549616 • Permanent removal or full disassociation of “Boston on 9th” from our address • Confirmation that only Property ID 15735864 remains active We value Booking.com as a platform and want to continue our partnership. However, partner support must carefully read and understand issues before responding, especially where business performance is involved. We hope this matter can be escalated and resolved properly. — Marlon Coventry Cozy Quarters Self-Catering Accommodation Boston, Bellville
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6 months ago
Excellence!
John Dory’s N1 City has been our favourite spot for years, and Ricardo and his team are a big part of why. As the saying goes, “As the leader goes, so goes the team,” and you can see the strong, positive culture he has built. Their service is consistently outstanding. A few nights ago, we celebrated our 14th wedding anniversary there. We mentioned it to Ricardo, and he once again went the extra mile. When I asked our waiter for the bill, she said she’d be back shortly — and when she returned, they surprised us with a peppermint tart and ice cream. My wife and I really appreciated the thoughtful gesture. Excellent service, warm hospitality, and a team that truly cares. Thank you, Ricardo and team, for making our special night even more memorable.
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6 months ago
Outstanding Workmanship and Quick Response
I’m very impressed with the service I received from Trellidor. James responded to my request for a quote almost immediately, and their turnaround time was outstanding. What would normally have taken a month was delivered in just two weeks. The workmanship is excellent, and the team made sure everything was cleaned up properly afterwards. I’m really pleased with the final result and happy to recommend them.
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6 months ago
Angelo’s Team Always Goes the Extra Mile
I highly recommend Angelo and his team. It’s always a pleasure working with them. They consistently go the extra mile, and their prices remain very reasonable. Truly excellent service from a team that cares.
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Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (25%)