HB
Herman B
Active since May 2025
24
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24 reviews3 weeks ago
Unable to make any payments at 11:15am in the morning due their system being down. Zero details, this bank clearly at best needs to be a secondary redundancy account, and not capable of being a primary bank accountz
I dont know whether this is sad ir funny, but its literally almost 11:30am in the morning and after have spoken to capitec now, they essentially said, im unable to spend any of my money due to their system being down, and someone apparently might or might in realty be trying to solve some unknown issue that might or in reality might not even really exist. This is sickening
0 replies
3 weeks ago
Capitec’s Invisible Limits: Treating Clients Like Children Instead of Account Holders
Capitec has managed to turn a simple banking transaction into a masterclass in treating grown, paying clients like children. I recently discovered that Capitec apparently has a hard limit of R25,000 for voucher purchases. Not only was this limit never clearly communicated to me, but the previous three Capitec employees I dealt with also seemed completely unaware of it. That alone should tell you everything about how poorly this policy is implemented. What makes it worse is that this limit appears to be inaccessible not only to the client, but seemingly even to the bank staff who are supposed to assist clients. So the customer is restricted by a rule they were not properly told about, the staff cannot clearly explain it, and there seems to be no practical way to adjust or resolve it when needed. That is not security. That is bad banking wrapped in red tape. A bank should protect its clients, not infantilise them. If I trust a bank with my money, I expect transparency, control, and competent support — not invisible limits, vague explanations, and a system that blocks access to my own funds as if I need permission to use them. Capitec markets itself as simple, transparent banking. This experience was neither simple nor transparent. It was frustrating, poorly communicated, and frankly embarrassing for a bank of this size. If Capitec wants to impose limits, then those limits must be clearly disclosed, easily accessible in the app, understood by staff, and adjustable through a proper process. Anything less is not client protection — it is client obstruction. Do better, Capitec. Your clients are adults. Treat them like it.
1 reply
1 month ago
Absolute Brilliant support and assistance from Prentholl Z!
I don’t usually write reviews, but this one is absolutely deserved. Prentholl Z from xneelo support is, without exaggeration, one of the most impressive support assistants I’ve ever interacted with. What stood out immediately was how he started the conversation — friendly, approachable, and genuinely human. Not scripted, not robotic. Just someone you feel comfortable dealing with. But what truly blew my mind was what happened next. After I shared a Mishap that had put me in a negative mindset, the entire tone shifted — instantly and flawlessly. He moved from warm and conversational to highly professional, focused, and precise. No awkward transition, no confusion, no loss of clarity. Just a seamless adjustment to exactly what the situation required. That level of emotional intelligence and situational awareness is incredibly rare. Most support agents either stay overly casual or become rigid from the start. Prentholl managed both ends of the spectrum perfectly — and knew exactly when to switch. On top of that, he was extremely helpful, highly professional, and genuinely fantastic to deal with. He not only resolved the issue efficiently, but also managed to brighten up my day in the process — which says a lot. xneelo — if you’re paying attention — this is someone who sets the standard. Truly world-class support. Easily one of the top 10 best support experiences I’ve had.
1 reply
1 month ago
Heartbreaking regret as a Sunbet VIP player
I am writing this review with genuine disappointment and regret about my experience with Sunbet during 2026. As a self-employed VIP player, I have spent and lost more than R2,000,000 on the platform, mainly playing only a handful of slot games, with Parthenon being my favourite. Given the level of play, loyalty, and losses involved, I expected a VIP service experience that would at least feel responsive, respectful, and consistent. Unfortunately, my experience has been the opposite. At first, communication with my VIP host was easy and professional, with WhatsApp response times often around 10 to 20 minutes. Over time, however, the more I played and the more I lost, the more neglected I felt. Response times slowly became 28 to 48 hours. At one point, I emailed my host, Jaco, on a Thursday afternoon and still had not received a response by the end of his working day on Friday at 17:00. To be clear, this is not intended as a personal attack. Jaco may have his own workload and internal limitations. His manager, Tazz, has tried to be helpful, and I genuinely like him. But from my experience, even he seems to have little influence over the actual level of VIP service being delivered. What makes this so frustrating is that VIP bonuses and support appear to depend heavily on manual responses from the host. In my opinion, Sunbet should seriously consider automating these bonuses. When nearly R40,000 in withdrawals fall away, delays in communication can leave a player with little to no meaningful bonus support at all. With 10x wagering requirements, most bonuses are already difficult to benefit from. In my experience, around 70% of the time I lose the bonus without ever really going up, around 20% of the time I may win briefly but then almost immediately lose two or three times the amount initially won, and only a very small percentage of the time do I actually walk away ahead. The saddest part is not only the money lost. It is the feeling that once you are deeply invested as a player, the service becomes slower, colder, and less urgent. That is heartbreaking for someone who has supported the platform at this level. If I treated my own clients the way I feel I have been treated as a VIP customer, I doubt I would have many clients left. VIP service should not make a loyal player feel ignored, delayed, or taken for granted. Perhaps my experience is unique. My best friend receives the complete opposite level of service, which makes this even more disappointing and confusing. But based on my own experience, I can only say that Sunbet’s VIP service has left me feeling deeply let down. After spending and losing more than R2,000,000 in less than a 12month time frame period, I expected better than delayed replies, inconsistent support, and the feeling that my loyalty no longer matters. A painful and regrettable experience.
1 reply
1 month ago
FNB App Disaster: PayShap Technical Error, Money Debited, No Proper Support, and Shocking Service
I made a PayShap payment of R150 on the FNB app this morning. The money immediately went off my account, but right after that I received a technical error message, and the recipient had not received the payment. Since PayShap payments are supposed to be instant, I contacted FNB customer service on the app for urgent assistance. Instead of getting clarity, I got a completely unhelpful and contradictory response from the consultant, Yolanda. She told me the payment had been made and that it would take up to 24 hours to reflect. When I questioned that, because this was a PayShap payment, she then said it could take an hour or 24 hours. That response was ridiculous and showed either a complete lack of understanding of the issue or no effort to properly read what I had explained. The entire problem was that the payment had left my account, the app gave an error, and the recipient had still not received the money. That is not something you brush off with a lazy, generic answer. To make matters worse, about 10 minutes later, the payment actually went through. So after unnecessary stress, confusion, and high blood pressure, it became obvious that the consultant either had no clue what she was talking about or simply did not bother to investigate properly. Later, FNB sent out a notification saying they were experiencing intermittent technical issues. So the app clearly had problems, yet support still gave me vague and useless feedback instead of accurate assistance. This experience sums up exactly what is wrong with FNB: * The FNB app throws technical errors after taking your money * PayShap payments do not inspire confidence when the system fails * Customer service is poor, dismissive, and unhelpful * Consultants give contradictory answers instead of actual support * Customers are left stressed over transactions that should be simple and instant This is exactly why I no longer trust FNB as a primary bank. A simple PayShap payment turned into confusion, frustration, and a reminder of how broken the system is.
1 reply
3 months ago
World-Class Service Delivered with Care and Precision!
I don’t usually write reviews like this, but this one is absolutely deserved. I recently had an interaction with Chloe from the Accounts department at xneelo, and I can honestly say it was one of the most impressive customer service experiences I’ve ever had. At the time, I was extremely frustrated — to put it mildly. However, Chloe handled the situation with a level of calmness, professionalism, and genuine friendliness that immediately stood out. Not only did she manage to completely defuse the situation, but she also took the time to clearly and kindly explain what had happened and why. What truly sets Chloe apart is her ability to turn a negative experience into a positive one. Her approach wasn’t just about resolving an issue — it was about making sure I felt heard, understood, and respected throughout the process. To be completely honest, if it hadn’t been for Chloe, I would have seriously considered moving away from xneelo altogether and even exploring becoming a reseller elsewhere. That’s how impactful this interaction was. xneelo is already one of the best hosting providers in South Africa, but employees like Chloe are what elevate a company from being great locally to being truly world-class. On a global scale, Chloe is without a doubt one of the most exceptional, capable, and professional individuals I’ve had the pleasure of dealing with. She is an absolute asset to the company and deserves every bit of recognition — whether that’s a bonus, promotion, or any form of acknowledgment. Thank you, Chloe, for your outstanding service. You’ve not only retained a customer — you’ve earned long-term loyalty
1 reply
3 months ago
The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
I have been a VIP player for well over 2 years, i worked out that from my Capitec Account Alone the total i spent from there excluding from my other bank account was almost 1 mil in the last 5 months, hear comes the funny part, they believe so little in service that i have had to phone them 15 times i had to phone the bank 10 times, i sent them proof of payment as they requested, it so happened that i sent them proof of payment nearly 10 times, now they have after 40 hours for something which should not have taken 40 seconds essentially told me, That they are toooo stupid and even though they know they have my money 1199, they are not planning on crediting my account because it will some day some how on its own reflect. I have been asking my VIP host for 2 weeks as their developers or whomever played around on the app broken nearly every single button in the app store. The level of intelligence, as well as the level of competency, as well as the level of Transparency of this entity, simply takes my breath away.
1 reply
3 months ago
I am done with Capitec!!! Their system like the bank itself is broken!!!
The Level of Incompetence on Capitec side is astonishing, Ive been waiting for 11 hours, and they tell me i need to go into a bank to verify a payment which they are responsble for messing up, they had an issue today where they didnt state that, we garantee your payments will fail, instead they **** and said payments may fail or be delayed, My day has been a disaster due to having been d.u.m.b enough to have thought that capitec is a bank one can trust, I AM DONE with this Pointless U.S.E.L.E.S.S JOKE THAT CALLS ITSELF A BANK.
1 reply
4 months ago
FNB ***** division cannot even unrestrict or do the most of basic things, how are they suppose to even monitor ***** if there is no logic nor no ethic.
Unable to use them, as the due to their useless early ***** thing, it costed me to speak to 5 different people on a live chat, and i ended up speaking to a lady, that every 5 seconds said she could lift the restrictions, and regardless how many time ive asked her, as it went on and on and as she stadted patronising me more and more she after having wasted 30 minutes of my time instead of having transferred me to someone else like i initially asked and she initially offered, she rather threw the phone down on me, wasted my time wasted my call minutes, and As a result, i cannot bank with FNB anymore, their ***** division is either childish or lazy as anyone that behaves like this should not be employed. Captec pay at least work, and no one has ever thrown a phone down in my ear after having made me listen to her telling me over and over again, that she can help, but obviously she is either A ******, or alternatively lazy. This is by far the worst case of the worst incident ive ever encountered with any place ever
1 reply
5 months ago
Outstanding Coffee – The Best Coffee Beans I’ve Ever Tasted in South Africa
I don’t usually leave reviews, but Wiara Coffee Roasters absolutely deserve this one. Without exaggeration, this is the best coffee I have ever tasted in South Africa. From the very first cup, it was clear that Wiara is on a completely different level compared to supermarket coffee or even most specialty roasters. The freshness of the beans, the depth of flavour, and the smooth, clean finish are exceptional. No bitterness, no burnt aftertaste – just perfectly balanced, rich coffee that you can immediately tell is roasted with passion and expertise. Whether brewed as an espresso, pour-over, or French press, the quality consistently shines through. What really stands out is the attention to detail: • Premium, freshly roasted beans • Incredible aroma as soon as you open the bag • Consistent roast quality • Coffee that tastes as good as it smells You can genuinely taste the care that goes into sourcing and roasting these beans. Wiara Coffee Roasters has set a new benchmark for what great coffee should taste like in South Africa. If you are serious about coffee and tired of average beans, stop searching. Wiara Coffee Roasters delivers world-class quality, and I will never go back to anything else. Highly recommended to anyone who appreciates exceptional coffee ☕🔥
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Review Distribution
5 Star
6 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
17 (70.83333333333333%)