IP
Ilene P
Active since Apr 2025
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Brilliant Service
Outstanding service from the team at Dial a Bed Centurion Mall! A special thank you to Johannes, the manager, and the entire team for going above and beyond to assist me. From the moment I walked in, everyone worked together and truly pitched in to make sure my bed sale was handled smoothly and professionally. What impressed me the most was the effort made to arrange delivery for the very next day — something I really appreciated. Excellent customer service, great teamwork, and a willingness to help made the entire experience stress-free and memorable. Thank you again for the exceptional service. Highly recommended!
1 reply
1 month ago
Bad service
I am extremely disappointed with the service I received after purchasing a bed online. The adverti*****t clearly stated delivery would take 2–3 days. However, immediately after payment was made, I was informed that delivery would actually take 10–15 working days. This is false advertising and completely misleading to customers. It has now been more than 15 days, and my child still does not have a bed to sleep on. The customer service experience has made the situation even worse. The customer line is completely unhelpful, and Vusi treated my concerns like a joke instead of taking the matter seriously. Every time I follow up, I receive the exact same generic email from the complaints department stating that delivery takes 10–15 days, with no actual update or solution provided. To make matters worse, my emails are being ignored by Mbali Banda, leaving me with no communication, no accountability, and no resolution. I expected professionalism, honesty, and basic customer care, but instead I’ve experienced poor communication, misleading advertising, and unacceptable service.
0 replies
10 months ago
5/22/2025 La Mont B/ C 814054838
Over 2 months and my claim is still unresolved. OneSure has confirmed they are not responsible for the incorrect financial advice — yet PSG ignores clear instructions, shifts the blame, and offers nothing but delays. Staff involved: Ilne Potgieter, Lizette du Plessis,Zerina Domingo. No accountability. No urgency. Just empty promises. Unprofessional. Unacceptable.
4 replies
13 months ago
Extremely Disappointed with SAA Australia – Unfair Charges
I recently flew with SAA - To and from Australia Perth and had a very disappointing experience. One of my suitcases was overweight by just 3kg. Instead of charging me for the excess weight, I was charged a full 200 AUD (approximately R2,450). I weighed my suitcase at home and it was exactly 23kg, well within the allowance. I believe the scale at the airport was inaccurate. Despite raising my concerns, the staff refused to assist and insisted on the excessive charge, billing me for the entire 26kg instead of just the 3kg extra. This is unacceptable customer service and extremely poor handling of a simple issue. I expect better fairness and professionalism from a major airline like SAA.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)