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Catherine S

Active since Apr 2025

4

Reviews

0

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Reviews

4 reviews

2 months ago

Suspicious Withdrawal Process and No Proper Verification

I became suspicious after being asked to deposit R350 before withdrawing funds. No proper ID verification was required when registering. I have reported my concerns and screenshots to the National Gambling Board South Africa for investigation.

0 replies

FNB (First National Bank)

13 months ago

NO ACCESS TO FNB – EXTREMELY FRUSTRATED

I’ve been unable to access the FNB App for several months now, apparently due to a remote access app on my device. I was advised by FNB to go through every app individually and clear the cache via my phone settings. I’ve done this repeatedly, with no success. I went physically to FNB branch, logged in via PC, but was told my Username/Password is invalid. I even tried the *120*321# option, I was BLOCKED 🚫. I’ve deleted and reinstalled the FNB App, and still doesn’t work. The alternative is to buy a new phone, which I cannot afford due to other financial commitments. What’s confusing is that my Nedbank App works perfectly fine on the same device. This ongoing situation is beyond frustrating. After months of trying every recommendation, I am now left without access to my own account, blocked on every front. This is unacceptable, and I’m disappointed by the lack of a proper solution from FNB.

1 reply

FNB (First National Bank)

13 months ago

NO ACCESS TO FNB APP

Frustrated with @FNB 😡 Can’t access the FNB App—username/password marked invalid. Went to the branch for help, still no solution. Tried making an online payment, no OTP SMS received after 2 attempts. Extremely disappointing service.

1 reply

FNB (First National Bank)

16 months ago

FNB’ App

I have been blocked from accessing my FNB app. It constantly pops up with an error message stating that "Remote access app has been detected on device" these apps are used by *****sters". Subsequently I have been to the local FNB via contacting Digital Banking who has requested me to cache process. I have deleted Apps that I used almost daily. FNB service is pathetic to say the least. They're supposed to be experts on resolving issues. I'm unable to do any form of shopping. My patience is wearing very thin. "HOW CAN I HELP" I called Digital Banking but no avail

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (25%)

1 Star

3 (75%)

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