ZN
Zodwa N
Active since Feb 2025
3
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3 reviews1 month ago
Reset Resolutions technology – Settlement Letter Delay
I’ve been trying to obtain a settlement letter from Reset Solutions but the process has stalled. The company stated that their system is currently experiencing a technical problem and cannot generate or release the letter at this time. Off which I don't believe it's true. A lot of people has been complaining about this since January. One of them even said she had to threaten them and then within 30 minutes she got her settlement letter. A settlement letter is important because it’s the formal confirmation of how much I need to pay for them to close the account . Without it, I can not move on with my life which leaves me in a vulnerable position because other settlement letter from other creditors will expire, while I'm waiting for them. They are not even replying to my emails. I had to call them to hear this story For anyone who is thinking of using their service I would advise to look the other way not reset. They are exhausting shame. I have no interest in dealing with them again. I will definitely ask for help from either OMBUDSMAN OR NCR.
0 replies
5 months ago
Request for refund
My account was handed over to Blue Ocean Collection and I paid as requested on the 17th of November 2025. They deducted after sending them proof of payment. I requested a refund and submitted all documents as requested for refund. But they are not even responding to my emails. I sent email twice with no response. A lot of people are complaining about your service when it comes to refund. The funny part is that they updated my credit record. And that cornfims they received the full payment. But it's hard for then to refund me. I bet I will have to do the same even next month.
0 replies
13 months ago
FASTA LOANS IS A NONSENSE
I paid my account on the 10th of February 2025 but till today that account shows in arrears on my credit profile. When I write to them they send me to pillar and post. I'm so angry right now. It's been full three months running after them. Even credit bureaus can't get feedback from them. They are not responding to any of their emails
0 replies
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