Salomé Smith

NEVER book at Breakers Resort Umhlanga

Worst start and end to an awesome week of cruising. Asked for an early check-in. Reception promised to call as soon as the room is ready. Needless to say, they didn’t bother with the excuse that they forgot, upon enquiring. Checked-in well after 14:30 to be met by waste NEXT to the bin on floor 4, that time of the afternoon. ****roach infested, dirty floors, dirty elevators, bath bone-churningly dirty. Two safes, one not in working order, the other so small you can’t fit a laptop in there, fridge with no door shelves. Wanted to order a toastie - no rye bread, no ham, shocking. Ordered tea, dirty s****, asked for another and was given another dirty s****. What used to be one of the top 3 in Umhlanga has turned out to now be one of the worst after 20 years. Rude agent at Booking.com promising to return a call which also never happened. Absolutely disgusting.