N
Nkosana
Active since Jan 2025
3
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Reviews
3 reviews2 months ago
Shocking Security Failure – My Car Was Stripped on Their Property
I had an absolutely terrible experience at Emerald Resort & Casino, and I would strongly advise anyone thinking of visiting to reconsider, especially if you value your safety and your vehicle. My VW Polo’s lights were ****** inside their premises, which is supposed to be a secure environment. This is completely unacceptable. What makes it even worse is that the resort claims to have CCTV surveillance, but that is clearly misleading. Their cameras do NOT cover the entire property, and when you actually need them, they are useless. It feels like a false sense of security being sold to guests. The level of security here is shockingly poor. For a place that presents itself as a reputable resort and casino, this is beyond disappointing, it’s negligent. There was no meaningful assistance, no accountability, and absolutely no urgency from staff when the incident was reported. The service overall was just as bad as the security , completely unhelpful and dismissive. WARNING: If you own a VW (especially a Polo 8), be extremely cautious. Do NOT assume your car is safe here. You are genuinely taking a risk by parking on their property. This place failed on every level — safety, honesty, and customer service. 0/10. Would never return.
1 reply
14 months ago
Great Service from Cebisile Sithole
I received exceptional service from Cebisile Sithole at ABSA Insurance. She assisted me with professionalism and a warm, personable approach. It was a truly pleasant and memorable interaction. Outstanding service!
1 reply
Review Distribution
5 Star
2 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (33.333333333333336%)