Imrah S

Disgusted

As a customer I am going to take this matter to the the consumer commissioner that is there to help us and protect us. We have a consumers Act to protect us against businesses like this one that wants us to purchase items and then unable to keep us happy if we not okay with what we were misinformed about. On the 16 January 2025. I went to the store in stadium on main, Claremont. I was helped by a shop assistance a gentlemen where I asked him for a size 12 buccaneer shoe for my daughter whom started Gr1. He then told me I should rather take the 11. 5 because it is a big make. I took his word for it. I paid 459.00 cash. When my daughter came home the next day she cried because she said the shoes hurt her so much. My daughter also had surgery on both legs and is so important to have comfortable shoes on. Being a single parent i was unable to get off from work for that week and had to send my daughter to school with takkies and sadly being the only Chid with takkies I was asked to ensure she wears her full uniform and not takkies. I could only get off from work today and approached the store where I dealt with the apparent manager and a female whom I assume is a shop assistant. I was disgusted with the attitude I received from them both. No empathy. Arrogant and refused to exchange the shoe for a bigger size. They then told me the company will be at a lost and if I expect them to resell it. I then told them to take it up with the assistant whom misinformed me and which is against the consumers Act to begin with. They told me they are awaiting their manager whom is to arrive at 11am and will call me back before 12. I have stressed the matter that I do not live in the area and I have to get the shoes when I return at 1pm to fetch my kids from school. They promised and undelivered. At 12 I had to call back and the female Devonia told me they cannot make the call regarding the exchange and have to wait on the manager. I questioned customer service they said there's nothing they can do. They also refused to give me a contact number to the head office or transfer my call. I wonder is there even a head office for SCHOOL OF LEISURE? she the. Promised to call me back. I called two different stores. I'm Cape Town spoke to a Nadine and then to Goodwood where I spoke to the manager Lindsay and she seemed and sounded like a customer driven person. She promised to call the manager of Claremont apparently her name is NATASHA and it will be sorted. I stressed the matter I do not have that amount of money to purchase another pair. Devonia at stadium on main even I insinuated that my daughter had worn the shoes for long calling me a ****. The stand in manager at stadium on main called me at 14h40 told me all the managers had decided they cannot exchange because the shoe was worn and I can take it further. Very rude and very abrupt. I don't know why he is in a manager's position with no empathy. I called Lindsay back the manager of Goodwood. I again asked where the head office is or the contact number. She promised to transfer my call and said I should speak to Leticia. I was on the line and then the call ended. Nobody has called me back ever since. This business is an embarrassment to any other business. I want my shoe exchanged and I want to be reimbursed for my fuel when collecting as well as my airtime wasted on these unprofessional people.