Anelisiwe K

Rude assistant and poor quality shoe

I bought a shoe from Lacoste Century city and worn it twice, the second time the shoe started purging from the front and it had a whole in it , when i got to the store , the person who assisted me told me that he only expected the shoe to be damaged on the stitch and that this was done deliberately and told me that they will take it to Gauteng for inspection and they will send communication the following week. Nothing was conmunicated and i called them after 3 full weeks and they didnt pick up the phone for two days and they picked up on the 3rd day and I was told the shoe was still at the back and the manager has been on leave and will be back today. I called them again today and I was told that the shoe was rejected which means that the shoe never made it to Gauteng then no one did proper check to see if the shoe has no issue. i was just made a fool after spending more than 2K and not getting proper communication on their poorly manufactured shoe and when we compared the shoe to the one at home , the leather quality was not the same.