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Mmapula M

Active since Dec 2024

3

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0

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Reviews

3 reviews

9 months ago

Online order

I placed an order online on the 14 November 2025. My money got deducted however I have not received order confirmation by email or sms

0 replies

11 months ago

Poor quality service provider

I’ve been disconnected since last night. When I contacted support via WhatsApp, I was told that my account is up to update and that the network in my area is operational. However, they couldn’t identify the exact problem. I rely on my router for work, and since Mondays are critical, this is a significant inconvenience.

8 replies

18 months ago

Rooter replacement delays

My router has stopped working, despite being plugged in. I tried switching outlets and a few other troubleshooting steps, but nothing helped. Eventually, I called customer service and waited over 30 minutes to get through. The representative told me a technician would reach out, but I never received any follow-up regarding my replacement eligibility. I've been using the same router for more than three years and have consistently paid my monthly bills. I already paid for this month, yet now I have to spend an extra R300.00 on data for streaming and work. I'm quite dissatisfied with the service. As a loyal customer, I expect more; it shouldn't take Rain more than two days to handle a simple router replacement. Rain should show respect for its customers and act with a sense of urgency, especially since we pay for this service with our hard-earned money.

9 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (100%)

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