Mac Cosmetics
Unclaimed Business
AI Review Summary
Based on recent customer reviews, Mac Cosmetics is facing significant customer experience challenges across both its retail counters and online channels. Customers consistently mention judgmental and unfriendly in-store staff, long waits for assistance, and poorly executed foundation trials and colour matching. A recurring theme is online order failures, including undelivered products, missing refunds, and missing items from premium purchases like the Advent Calendar. While some shoppers praise excellent colour-matching and product quality, the overwhelming sentiment reflects disappointment with service standards expected from a premium beauty brand.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.4|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
15 Dec 2025, 08:51
Don't purchase at MAC online
Online order: 6950511818 Purchased online on the 1st of December 2025. Today is the 15th. Too date no delivery received. Following up daily with consultants at MAC without any success.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 09:11
****med, no refund or product received.
I ordered two items during the singles day on 11 Nov 2025 from Mac Cosmetics South Africa online. I got no order nr, so I phoned and the operator stated that I will receive a refund. To this day, no product received and no refund. Do not order from their online store. Shocking that one can still get ****med from such a well-known company.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2025, 09:11
****med, no refund or product received.
I ordered two items during the singles day on 11 Nov 2025 from Mac Cosmetics South Africa online. I got no order nr, so I phoned and the operator stated that I will receive a refund. To this day, no product received and no refund. Do not order from their online store. Shocking that one can still get ****med from such a well-known company.
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 11:11
Mac Advent calendar 2025 costs R5000 delivered with 3 items missing!
ATTENTION : CUSTOMER SERVICES MAC COSMETICS I received the order and proof of payment for the MAC ADVENT Calendar 2025, which I have received BUT on day 3 there is an item missing as well as day 15 and 22. it costs R5000 plus delivery, outrageous for items that are missing! I paid a HUGE amount of money for this item and have tried all the local South Africa Mac stores as well as the company that sold the item to me Truworths. I would request a prompt replacement of the items that are missing and an apology for a SUB STANDARD item sold. What an embarrassment, Mac used to be a premium product I have also written a review on your international website, hoping for a reply which still has not been answered. O have complained to Truworths as well, without success. I await your prompt response. Thank you
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Anonymous
1 reviews | Active since Jan 2020
5 Dec 2025, 11:11
Mac Advent calendar 2025 costs R5000 delivered with 3 items missing!
ATTENTION : CUSTOMER SERVICES MAC COSMETICS I received the order and proof of payment for the MAC ADVENT Calendar 2025, which I have received BUT on day 3 there is an item missing as well as day 15 and 22. it costs R5000 plus delivery, outrageous for items that are missing! I paid a HUGE amount of money for this item and have tried all the local South Africa Mac stores as well as the company that sold the item to me Truworths. I would request a prompt replacement of the items that are missing and an apology for a SUB STANDARD item sold. What an embarrassment, Mac used to be a premium product I have also written a review on your international website, hoping for a reply which still has not been answered. O have complained to Truworths as well, without success. I await your prompt response. Thank you
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Anonymous
1 reviews | Active since Jan 2020
10 Nov 2025, 10:54
Mac
I RECENTLY PURCHASED PRODUCTS FROM MAC GALLERIA MALL EDGAR'S THE LADY DID A TEST ON MY FACE THEN I SETTLED FOR IT SO SHE DID TELL ME THE LIPSTICK IS GOING ON SPECIAL R250 BUT CAME TO THE TILL POINT SHE THEN SAID ITS R400 I WAS REALLY DISAPPOINTED WITH THE SERVICE I AM A REGULAR CUSTOMER I ALWAYS PURCHASE FROM MAC BUT DIDNT NOT RECIEVED ANY FREE GIFT OR PROMOTIONS.I WAS LOOKING FOR ASSISTANCe WE ARE A REGULAR CUSTOMER AND NOT 1ST TIME, KINDLY ASSIST. I ALSO SAID IL FORWARD THE PROOF OF PURCHASS NO ONE CALLED OR ASSISTED I WAS IGNORED
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Anonymous
1 reviews | Active since Jan 2020
10 Nov 2025, 10:54
Mac
I RECENTLY PURCHASED PRODUCTS FROM MAC GALLERIA MALL EDGAR'S THE LADY DID A TEST ON MY FACE THEN I SETTLED FOR IT SO SHE DID TELL ME THE LIPSTICK IS GOING ON SPECIAL R250 BUT CAME TO THE TILL POINT SHE THEN SAID ITS R400 I WAS REALLY DISAPPOINTED WITH THE SERVICE I AM A REGULAR CUSTOMER I ALWAYS PURCHASE FROM MAC BUT DIDNT NOT RECIEVED ANY FREE GIFT OR PROMOTIONS.I WAS LOOKING FOR ASSISTANCe WE ARE A REGULAR CUSTOMER AND NOT 1ST TIME, KINDLY ASSIST. I ALSO SAID IL FORWARD THE PROOF OF PURCHASS NO ONE CALLED OR ASSISTED I WAS IGNORED
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2025, 09:25
Double-booked makeup appointment, left frustrated and let down
Absolute disastrous service! I called in 18/10/25 and made a booking for my daughter who was attending a special gala event, the time was confirmed for 3.30pm, when may daughter arrived the artist was busy with another client and advised her to wait 20 minutes, after the 20 minutes passed the artist did not acknowledge my daughters presence for the entire time she waited, after hour she called me to say she is still waiting for the artist. After more than an hours wait at the counter, the artist was still busy and told her the slot was double booked and she should make a booking 2 to 3 days in advance. Her lift the brought her home absolutely distraught as she didn't have any make up done and she was now running late for the event. I tried calling the Mac counter at Baywest numerous times and they did not answer, nor return my calls or WhatsApp text. The following morning I called again and spoke to the actual person who made the booking and was just told sorry for the inconvenience, and now a text to say sorry for the inconvenience. It was a disaster and damn unprofessional. Do better as you spoiled her event and I would hate for it to happen to another person
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Anonymous
1 reviews | Active since Jan 2020
19 Oct 2025, 09:25
Double-booked makeup appointment, left frustrated and let down
Absolute disastrous service! I called in 18/10/25 and made a booking for my daughter who was attending a special gala event, the time was confirmed for 3.30pm, when may daughter arrived the artist was busy with another client and advised her to wait 20 minutes, after the 20 minutes passed the artist did not acknowledge my daughters presence for the entire time she waited, after hour she called me to say she is still waiting for the artist. After more than an hours wait at the counter, the artist was still busy and told her the slot was double booked and she should make a booking 2 to 3 days in advance. Her lift the brought her home absolutely distraught as she didn't have any make up done and she was now running late for the event. I tried calling the Mac counter at Baywest numerous times and they did not answer, nor return my calls or WhatsApp text. The following morning I called again and spoke to the actual person who made the booking and was just told sorry for the inconvenience, and now a text to say sorry for the inconvenience. It was a disaster and damn unprofessional. Do better as you spoiled her event and I would hate for it to happen to another person
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